ALANDALI
Level 1: Cadet

Temporarily Suspending NBN Service

Our Home Phone NBN Internet service is out of contract.  We are moving to a house that already has an internet service.  We need to suspend our service for 8 months until we move into our own home and need the service reinstated.  How do we do this?

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Kjorg
Community Manager Community Manager
Community Manager

Re: Temporarily Suspending NBN Service

Hi @ALANDALI

 

Thank you for your post and my apologies for any delays getting assistance. 
Unfortunately, no one on CrowdSupport has access to accounts to assist with suspending services.

  

The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 

Please ensure you have updated to the new My Telstra App as this functions differently to the previous Telstra 24x7 app.
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency, there is a delay due to the impact of COVID-19 on our support teams. 

 

If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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