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Level 1: Cadet

Terrible ADSL2+ Download Speeds and Latency

So lately I have been experiencing terrible download speeds and unbelievably high and inconsistent ping. I'd say from 50-75% of the time I'm on the internet it is absolute garbage. It does get good from about 1am to around 11am, so with that I believe it is congestion at the local exchange. So I'd like to know how I go about possibly getting this issue resolved? Speedtests and Pingtests below

This is just now. (even though it says ~1250km to Brisbane, I'm >50km as you'll see in other Speedtests. ANOTHER issue where my IP is located in the centre of Australia for some reason..)
http://www.speedtest.net/result/2528533536.png 

This image shows the inconsistency of my internet during the ST
http://gyazo.com/76780a91b4e9b5e020a99a0737c56592
My "normal" maxed internet
http://www.speedtest.net/result/2315813752.png
This happened ONCE, so I know what my internet is capable of.
http://www.speedtest.net/result/2226105589.png
And now the Pingtests. This is the absolute best Pingtest I have ever gotten.
http://www.pingtest.net/result/76115743.png
And the rest of the marvellous Pings I have received over the past few months
http://www.pingtest.net/result/73830745.png

http://www.pingtest.net/result/74653626.png

http://www.pingtest.net/result/74659705.png

Another thing I don't like is the fact that I am an estimated 570m from the exchange with an estimated speed of 21666kbits ( http://www.adsl2exchanges.com.au) and the best I usually can get is 14.5mbits on Speedtest.net. I do understand poor quality lines, equipment, etc. etc. But where did that 5-6mbits disappear to? I'm not sure if it's related but I saw an estimate of Line Attent. to Speeds ( http://whirlpool.net.au/wiki/dslam_speeds ) and it said that 1km SHOULD be 13.41dB and results in 23 mbit speeds. http://gyazo.com/dbae45da002f5ac0886e37aeaeaf560e This image was from before ANOTHER issue came up (which I'm getting to) and my Line Attent. was 33.5dB. About 2-3x the estimated Line Attent.! Are these issues linked?

 

 

And LASTLY, somethings gone wrong and now my downstream connection speed on my modem is about half of what it normally hits ( http://gyazo.com/2309830c7071b98de524f1973b186095 ) and my maximum speed is only about 7-8mbits. And that is maxed out and not always the case with the (most likely) congestion slowing down my internet at the exchange. All that when I'm <1km down the road!! Can someone tell me what is going wrong with my internet?

Thanks in advance. Smiley Happy

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12 REPLIES 12
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Level 22: Superhuman

Re: Terrible ADSL2+ Download Speeds and Latency

"And LASTLY, somethings gone wrong and now my downstream connection speed on my modem is about half of what it normally hits ( http://gyazo.com/2309830c7071b98de524f1973b186095 ) and my maximum speed is only about 7-8mbits. And that is maxed out and not always the case with the (most likely) congestion slowing down my internet at the exchange. All that when I'm <1km down the road!! Can someone tell me what is going wrong with my internet?"

 

OK, that's an ADSL1 connection, according to the image you have linked.

 

 

Has your line been reconfigured?

 

I'd be ringing Tech Support first to see if that's the case, because all of your attenuation and noise stats are fine.

 

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Level 23: Superhero

Re: Terrible ADSL2+ Download Speeds and Latency

Just a quick question.  Have you performed an isolation test to ensure it's not something else on your line (including your filter) that might be introducing issues?

 

http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/5501...

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Level 4: Private Eye

Re: Terrible ADSL2+ Download Speeds and Latency

Hi Could someone please help me with my speed issue too please What do you need from me ? THanks
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Community Alumni (Retired)

Re: Terrible ADSL2+ Download Speeds and Latency

If the drop to 8mbps is happening sporadically and you can't find a link for it (so you have done the isolation test) I would be inclined to try a new modem.

 

There is nothing wrong with 14Mbps, its faster then the basic NBN plan, so I wouldn't complain when you acheive that Smiley Wink

 

Wonder if it could also be attenuation padding, where they increase your attenuation as it causes disruption to other users on the service.

 

B.

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Level 1: Cadet

Re: Terrible ADSL2+ Download Speeds and Latency

Wanglese, I logged onto BigPond.com and it still says my plan is ADSL2+. Also today when it connected it hit 9100kbits.. So I don't think it's being downgraded as ADSL.

Kalak, I'll try it later today

 

Ben_F, The modem I have right now is not one of the BigPond supplies, I think it's the Netgear DGN2200. It's not too old so hopefully it isn't the modem.

I am not complaining about 14mbits. I am complaining about the fact that I only achieve those speeds 25-50% of the time I'm on the internet because it only gets to those speeds at around 1am. Most of the time I only get 3-4mbits that is very inconsistent with a ping that is absolutely terrible. NOW, I am not even able to reach those speeds because my downstream connection speed is unable to connect to anything >10mbits.

I am unsure what Attent. Padding is, or how to check for it.

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Level 4: Private Eye

Re: Terrible ADSL2+ Download Speeds and Latency

Telstra will not do a single thing to help you with congestion. They will only let you out of your contrac for no fee.

 

Check if your area has a agile exchange, or even a tgp one. Go to either internode's site or tpg's to check this.

 

If so, cancel and churn to Internode or TGP if their isnt a agile exchange.

 

Problem solved.

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Level 1: Cadet

Re: Terrible ADSL2+ Download Speeds and Latency

OpenEnd, See, this is what absolutly confuses me. I've heard from a few forums that they won't do a single thing about congestion. Why? The speed and ping I get is absolutely HORRENDOUS for what I should be getting. Is it because they can't? Is it because it's too expensive to fix? Is it because it's time consuming? I really want to know.

Gladly, I'm moving soon, but I'll still be on the same exchange, But not everyone using BigPond on the exchange has the same issue so I'm guessing it's just a few ports that are congested? I will try to make this story as quick as possible, I found out recently that our contract expired with Bigpond, but we are moving in with my sister/ her family, and she is transferring her contract to the new place. If I get serious congestion (the same issues I have now) do I have the right to end the contract with no fees?

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Level 4: Private Eye

Re: Terrible ADSL2+ Download Speeds and Latency

Why? Simply, because they can.

 

Granted, maintaining and upgrading a network as big as teltra's isnt even remotley in the realm of being cheap, we are all full paying customers. If they cant provide a service which we pay a massive premium for in comparision to other countries, the only explanations left are greed and/or incompetence. 

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Community Alumni (Retired)

Re: Terrible ADSL2+ Download Speeds and Latency

This customer does not have they symptoms of Congestion. Congestion is easiest identified as being a high sync rate, but low throughput.

 

The OP has seen a significant reduction in their Sync Rate, which could be related to PSTN line noise, incorrect filtering, or something else.

 

I don't care what the "Plan" in MyBigpond says. ADSL is inteligent, if it can't obtain a connection on ADSL2+ it will automatically switch to ADSL. ADSL is simply a standard, its not something special or unique to Telstra, and it works the same way.

 

Ping/Latency isn't catered for in a Residential Grade service, provided that you can do any of the below:

(a) access the world wide web, BigPond Broadband web hosting services, email service and global newsgroups;
(b) upload and download files to and from the global internet using the file transfer protocol;
(c) access  Telnet and native HTTP  to global gopher services;

 

Your service is working as you agreed. There is no fault. You agreed to receive the service in this condition. It's residential grade. Its not expected to be continuous, fault free, or without error.

 

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Community Alumni (Retired)

Re: Terrible ADSL2+ Download Speeds and Latency

I love the comments around the price we pay for services. See the below example:

 

Australia has about just under 11.6 Million Broadband SIO as at June 2012. Australia comprises a land area of about 7.692 million square kilometres.

 

Great Britain has 21 million households (80 per cent) that have access to the internet. The Land Mass of Great Britian is 229,848 square kilometers.

 

So we have 55% less households connected to internet then the Great Britian, however our National Telecommunications Company needs to maintain a network that covers over 33 times the land mass.

 

So next time anyone has a cry about things being cheaper over in the motherland, don't forget there are nearly twice as many people paying for infrastructure that covers 3% of Australia.

 

B.

 

 

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Level 4: Private Eye

Re: Terrible ADSL2+ Download Speeds and Latency

Your reasoning is vastly flawed.

A good 90% of Australias land mass is unused, and even the small towns that are in the middle of nowhere dont even have adsl, they have this horrid performing expensive satalite rubbish that is barley a step up from dial up. I lived in a small town 3 years ago that was only 1 hour from the second largest town in Victoria, I didnt even get a single bar mobile reception on any network, same goes for the vast majority of nowhere towns I have been to in the country.

 

Greed is the only excuse for congestion, yes the nbn is comming but congestion has been a issue for a decade or more before the idea of it even was thought of.

 

 

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Community Alumni (Retired)

Re: Terrible ADSL2+ Download Speeds and Latency

Your assumption that I should only use Populated Land Mass is flawed.

 

Please explain to me how Darwin is connected to Adelaide if I only need to take into account populated areas? Or how transmission services exist to allow Tennant Creek to communicate with the rest of the world? How the links between regional towns in NSW and VIC work?

 

Land Mass is important because the network needs to travel over land mass, even if you as a consumer don't see it and don't know its there. Even taking that into account, you are still looking at half the people to fund a network which is why you pay higher prices Smiley Happy

 

Don't forget, its not just a case of making the internets pipe bigger. You need to ensure that, capacity can be increased from the Roadside Cabinet to the Exchange, the Exchange to the POP, and the POP into the core network. Its a complicated techincal decision that I've seen the making of, as its most certianly not cheap to increase capacity.

 

B.

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