Stefanchen
Level 1: Cadet

Terrible experience for NBN installaion

Hi there,
It's been already more than two months since I first applied for the NBN service from Telstra. Telstra has scheduled five appointments already during this period but only one technician has come on the third appointment and told me the installation was a failure. As for the rest four appointments, no technicians showed up and no one seems to inform me of this situation. I have been taken five unpaid leave just to wait at home for the technician to show up whole day, 8am-5pm. I was not a former Telstra customer and changed to Telstra as they have a reputation for excellent service and incredible internet speed. This is not the kind of service I am expecting, I'd rather say, even worse than TPG. In addition, for the waiting period i don't have landline internet connection as Telstra's customer service told me to cancel my adsl from TPG two days before the first installation date. Telstra did help me with this situation by providing me data for a mobile broadband. However, I have to call them every time to get the recharge and it takes at least 30mins for a single call. Today is the date for the fifth appointment, still no technician showed up. Then I think I have to go through this, I don't even know how to say it, horrible experience again. I am so tired of this, can someone help me with this case? I feel so disappointed towards Telstra. Please, someone please come to my aid.

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Terrible experience for NBN installaion

Is it a Telstra technician appointment or an NBN technician that you are waiting for?

 

The NBN technician needs to do their bit first (either in the street for FTTN or you house for FTTP), the the Telstra tech can get you up and running.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Stefanchen
Level 1: Cadet

Re: Terrible experience for NBN installaion

Hi Jupiter,
I think it's the NBN technician I am waiting. My order just got cancelled by both NBN and Telstra and a new order has been established as there are some technical issues to process my former order. Anyway, thanks for your reply. Hope this time both company will deliver the service to me. Figure crossed.
DeltaSquad
Telstra (Retired)
Telstra (Retired)

Re: Terrible experience for NBN installaion

@Stefanchen,

How did you go with this?

I'm happy to review any comments left if you can provide a reference number or order number?

 

- Matt

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