As per the title, every night between 4-11 my connection turns to absolute garbage.
can't load a youtube video, page timeouts and I spent $100 on the new Call of Duty for nothing, because gaming is impossible with the ridiculous lag.
I get a max of about 200 kB/s down during these times
My router is synced at :
| DownStream Connection Speed | 20431 kbps |
| UpStream Connection Speed | 1023 kbps |
A traceroute to Bigpond shows how bad it is
I ran this at about 9pm tonight:
traceroute to 144.135.18.32 (144.135.18.32), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 1 ms 1 ms 1 ms
2 172.18.216.3 (172.18.216.3) 267 ms * 203 ms
3 172.18.73.70 (172.18.73.70) 300 ms 565 ms 385 ms
4 172.18.118.6 (172.18.118.6) 15 ms 16 ms 78 ms
5 172.18.118.13 (172.18.118.13) 104 ms 20 ms 82 ms
6 172.18.243.105 (172.18.243.105) 549 ms 454 ms 199 ms
7 bundle-ether10.pie10.perth.telstra.net (110.142.134.205) 85 ms 116 ms 123 ms
8 bundle-ether4.pie-core1.perth.telstra.net (203.50.6.201) 94 ms 113 ms 188 ms
9 bundle-ether6.way-core4.adelaide.telstra.net (203.50.11.16) 127 ms 191 ms 517 ms
10 bundle-ether9.exi-core1.melbourne.telstra.net (203.50.11.93) 196 ms 129 ms 500 ms
11 bundle-ether12.chw-core2.sydney.telstra.net (203.50.11.74) 603 ms 688 ms 163 ms
12 tengigabitethernet8-1.pit2.sydney.telstra.net (203.50.20.184) 86 ms 244 ms 92 ms
13 pitt-tcom-r02.lnk.telstra.net (139.130.41.70) 357 ms 109 ms 98 ms
14 144.135.19.84 (144.135.19.84) 148 ms 87 ms 199 ms
15 144.135.18.32 (144.135.18.32) 102 ms 164 ms 173 ms
I got frustrated tonight and got onto the Telstra livechat.
Here's what they had to say:
Lionel
Hi Simon. I see that you have an enquiry about adsl2+ problems.
simon
I'm having problems wit my dsl
simon
yep
Lionel
May I please know what the problem is with your ADSL?
simon
every evening between 4-12 it turns to garbage.
simon
slow speeds terrible latency
Lionel
Sorry to hear about that, simon. Let me put you through a technical specialist who can check your
connection and help you with the speed issue.
simon
ta
Lionel
Please hold while I put you through.
simon
yep
Lionel has disconnected.
Diane has joined.
Diane
Hi there! How may I help you? :-)
simon
I'm having problems wit my dsl
Diane
I can see your usage that has spiked.
Diane
We are currently encountering an outage with usage that spiked that causes your slow speed.
Diane
The problem you are having is a known issue and our technicians are working to restore
functionality as a priority. Unfortunately, our technicians are still trying to resolve this issues and
we cannot provide a specific timeframe when will this issue be fixed.
Diane
I sincerely apologise that the resolution for this issue is taking longer than expected. This may be a
very complicated issue as a lot of our subscribers are also experiencing the same thing.
simon
spiked usage from me or from the area?
Diane
From Telstra's end. Don't worry, it won't add up to your bill.
simon
so the exchange is congested?
Diane
No.
simon
then what is causing it?
Diane
It's within the Telstra's end. We technicians don't have any idea.
Diane
Its our Internal Telstra Technicians who are fixing it.
simon
I get that, I wanted to know what was causing the problem
Diane
Its because your usage meter is being transferred to the new usage meter platform.
simon
how would that cause me to have latency issues between the aforementioned hours?
Diane
Usage spikes will cause slow speed connections.
simon
can you define usage spike for me?
Diane
Suddenly high usage without downloading anything.
Diane
Or not even using internet then your internet usage gets high.
Diane
Since you're not responding for 3 minutes, I will be forced to end this session.
Diane
Thank you very much for using our Live Chat Service. Please feel free to come back and chat with
us anytime, as we are always happy to assist you. Have a good night! :-)
Diane has disconnected.
simon has disconnected
(I was waiting for Diane to finish typing a message and then she posted that and then bailed on me.)
So, am I experiencing congestion or is it what Diane suggests?
I'm inclined to think it's the former and that Diane didn't have a clue what she was talking about.
Is there any solution to this problem?
