Level 1: Cadet

TerribleTerrible mbps on home internet

We have just moved house. NBN has been connected with Telstra. Gen2 modem will not show green light, only blue. Test shows mbps speed at 1 to 3 mbps instead of the Telstra average of 46mbps for our plan. Have done all troubleshooting....no change. Am now trying to contact Telstra in some way but keep getting cut off with phone and cant find online form. Woeful service and product...will be changing companies asap.

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Level 25: The Singularity
Level 25: The Singularity

Re: TerribleTerrible mbps on home internet

You are on the mobile backup at the moment. Hence the speeds (it is a maximum of 6/1Mbps).


Send a message via the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and someone will get back to you within a few hours/couple of days. You can mark the message as urgent by clicking on the icon at the top right of the message screen.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit