MDDD
Level 1: Cadet

the internet doesn’t work

I try to restart the modem but the same issue I have 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: the internet doesn’t work

So, can you give us some details please?

1. What service do you have?

2. Is it a new service?

3. Has it worked correctly in the past?

4. What equipment is installed? Telstra/NBN - modem NTU etc.

5. What lights are showing on the Telstra/NBN equipment ? Front and Back

6. How are you connecting to the modem with your devices and what are the devices?

7. By 'restart' do you mean power cycling the modem?

8. Other than the power restart, what other testing have you done?

9. If your service includes a homephone and you have a handset connected, does that work?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dowser
Level 21: Augmented
Level 21: Augmented

Re: the internet doesn’t work

You could try the Telstra Troubleshooting page

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit