Bunny_men
Level 4: Private Eye

Time tp Upgrade NBN HFC

How long does one have to wait for Telstra to upgrade their NBN HFC from Superfast to Ultrafast?

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Time tp Upgrade NBN HFC

Assuming your service is capable of the increased speeds, the change should be implemented within 48-72 hours.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Bunny_men
Level 4: Private Eye

Re: Time tp Upgrade NBN HFC

Is this business  days or calendar days? If it is supposed to complete on a weekend who do I contact at Telstra if it doesn't? 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Time tp Upgrade NBN HFC

It's in actual hours, not days. NBN Co just has to apply the codes.

 

If it doesn't happen in that timeframe you contact Telstra again via 132200 or messaging.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Bunny_men
Level 4: Private Eye

Re: Time tp Upgrade NBN HFC

OK so you say they will be able to assist me on a weekend? Which department or team should I ask for? 

iPat91
Support Team
Support Team

Re: Time tp Upgrade NBN HFC

@Bunny_men, how'd you go with contacting our nbn team?

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