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Level 1: Cadet

Transfer an ADSL Service from One line to Another

Good morning,

 

I have just spent some frustrating time with the Telstra Support Call Centre. My request I thought was fairly simple.  The request was as follows: I currently have two lines voice lines coming in to my home premises and I simply wanted to move the ADSL Service from Line 1 to Line 2 only to find this can not be done with out cancellation of the line 1 that is currently carrying the ADSL Service. 

 

Is that the case or can the request be done?  Any suggestions

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2 REPLIES 2
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Level 23: Superhero

Re: Transfer an ADSL Service from One line to Another

If you have 2 separate lines, I believe you can cancel the service on the existing line.
As a separate transaction/contract, there is no reason you can't get a fresh connection for the 2nd line.
The issue may possibly be that you want to "move" or "transfer" the service on the existing contract.
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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Transfer an ADSL Service from One line to Another

A move order will always involve a disconnect/reconnect. The time required for this to complete depends on the whether the 2nd phone line is jumpered to a DSLAM, which it probably isn't
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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