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Rabbeh
Level 1: Cadet
May 2019
Turning off Interleaving off, aka FAST PATH
Hi, in the last month or so i have spend over 20 hrs on the phone with tech support and level 2 techs etc. I have turned off interleaving before many times and its never been so hard.
The last Tech ran line tests for 2 days and all it did was drop my connection speed from 9mbps to 6mbps (getting 5 via speed test now was 8) and my latency on speedtest.net hasnt changed. (21ms) (probably changed my line profile (noise profile) to stable.)
All I'm trying to do is turn off interleaving so i can have 5-6ms latency for gaming.
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Level 23: Superhero
May 2019
Re: Turning off Interleaving off, aka FAST PATH
Level 2 should be able to change your profile to "fast profile"
I work for Telstra, but my opinions are my own and not that of Telstras
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Level 24: Supreme Being
May 2019
Re: Turning off Interleaving off, aka FAST PATH
Technically they can, but i wouldn't be certain if they will. They are not obliged to in any way.
One of the reasons that self-service of the DSL noise profile was disabled was because it increased the amount fault calls due to 'self-inflicted' issues
One of the reasons that self-service of the DSL noise profile was disabled was because it increased the amount fault calls due to 'self-inflicted' issues
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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kyle123
Level 1: Cadet
May 2019
Re: Turning off Interleaving off, aka FAST PATH
Ya this is the issue tho. I want the good latency for PUBG Pro circuit. I have x2 ADSL+phone lines with telstra that are load balanced. If one drops out the other picks up the connection.. Last time i turned it off it would drop out once every few days and im ok with that.