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Level 2: Rookie

Unexplained data usage

Hi, I've got an unlimited data plan on the NBN 100/40 and I've just logged in to see that my data usage for the past month is over 350gb. Yet when I check the modem (which has been online for 13 days), the usage only states 2.5GB. So yeah, I think the website is broken Telstra. Or can someone explain this? Cheers, Craig.

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Unexplained data usage

The Technicolor and Sagemcom modem's usage meters get reset every time modem is rebooted. I not sure if the same occurs on the Arcadyan modem. Has the modem been rebooted recently?

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Level 2: Rookie

Re: Unexplained data usage

Hi there,

 

Its the Arcaydan modem and was rebooted 13 days ago.

 

2.5GB seems too low, and 350gb seems way too high.

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