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Level 2: Rookie

Urgent!! Please help! Website is partically blocked by Telstra!

Can someone there help usI PLEASE?

This problem has been going on for almost two months now.  

We continuously receive complaints from customers who couldn’t open our site on a daily bases. Customers who used to be able to open the site couldn't open anymore. 

We sell very seasonal winter products,  largely relying on winter sale.

As you can imagine, losing many customers who simply couldn’t open the site is devastating for us.

Can anyone suggest how to solve the issue, please? Thanks in advance!

 

 

 

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9 REPLIES 9
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Level 5: Eagle Eye

Re: Urgent!! Please help! Website is partically blocked by Telstra!

Have you tried the 'Report this website as safe' link on that page?

I will find a way or make one.
International IT consultant and author.

If I have helped you, please consider giving a kudos to my posting Smiley Happy
Highlighted
Level 2: Rookie

Re: Urgent!! Please help! Website is partically blocked by Telstra!

Thanks for your reply.

Unfortunately, we already tried that but didn't work. 

Highlighted
Level 2: Rookie

Re: Urgent!! Please help! Website is partically blocked by Telstra!

Don't' know any way to contact Telstra about this issue.  tried to contact Telstra, after a phone call, direct me to "messaging", send my message then direct me to another phone call, then to another messaging....

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Level 25: The Singularity
Level 25: The Singularity

Re: Urgent!! Please help! Website is partically blocked by Telstra!

The Report as safe link is really the only way to contact Telstra for this type of issue.

 

I am assuming that your site is uggexpress.com.au?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 2: Rookie

Re: Urgent!! Please help! Website is partically blocked by Telstra!

yes, that is the website. 

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Level 25: The Singularity
Level 25: The Singularity

Re: Urgent!! Please help! Website is partically blocked by Telstra!

I ran it through a couple of checkers and I couldn't find anything that would cause a problem with it. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 5: Eagle Eye

Re: Urgent!! Please help! Website is partically blocked by Telstra!

Hmm, disappointing Telstra hasn't acted on the report.

 

If it helps, the issue will only be affecting people using Telstra's Broadband Protect product. I can open your website on my Internet connection without issue.

 

You're still being adversely affected, unfortunately, but at least you can have some confidence many other website visitors reach you fine.

 

Alas, Telstra's own "Broadband Protect" clearly has decided your site is untrustworthy (perhaps based on rules like the site is relatively new, or was originally using domain parking, or things like that instead of harmful content) and until Telstra fix this, it is blocking people who use that product from seeing your page.

I will find a way or make one.
International IT consultant and author.

If I have helped you, please consider giving a kudos to my posting Smiley Happy
Highlighted
Level 2: Rookie

Re: Urgent!! Please help! Website is partically blocked by Telstra!

Thank you so much for your time. 

Highlighted
Level 2: Rookie

Re: Urgent!! Please help! Website is partically blocked by Telstra!

Thank you so much for your time! We are still trying to contact Telstra. Can't think of anything else to do...

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