Velocity community set up

[Tawkins]

Hello

i have just received a new modem and I read in the instruction book that the light in the front should be solid green but it stays blue. How can I get this to go green. The internet works but it’s not a  great speed.

Thanks 

[Jupiter]

The blue light means that your modem is working in 4G backup mode and that your cabled connection is not working. It may be that there is a fault, or that your Velocity connection hasn't been activated yet. You will need to contact Telstra to get it checked out. You can try the troubleshooter at https://fix.telstra.com (which will put you through to a consultant if it can't get you up and running) or you can send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred tot eh queue to chat with a human. You can mark the message as urgent by tapping on the three dots in the top right of the messaging screen. It can take a few hours to get a response and you get a notification through the app.