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Velocity to NBN Edenbrook Estate
I live in a velocity estate (Edenbrook estate, Norville Qld 4670). I keep getting letters from Telstra telling me to change over to NBN or I'll be disconnected. So I contacted Telstra who told me yes I need to change over and we organised a new bundle. Six weeks later nothing had happened so I rang again and they told me the order was cancelled although nobody bothered to tell me. Then I was told to contact Opticomm as Telstra aren't able to provide me with the service. Opticomm had no idea what they were talking about. So I contacted NBNco who told me that the provider is Telstra velocity. Everytime I ring Telstra 3 times now, they put me on hold while they go and ask someone else what to do with these Telstra velocity customers. I think they dont even know. NBNco's site says:
Services provided over the traditional landline networks, which will be disconnected in each area include:
Telstra Home/landline phone services (except some Telstra Velocity lines)
Can someone tell me if I need to change to an NBN or not?! Who provides the service, and if indeed it is Telstra afterall (which I suspect) can I change to a bigger bundle?
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Re: Velocity to NBN Edenbrook Estate
Welcome to CrowdSupport
The government-owned nbn™ network is being rolled out to provide Australians with access to a reliable broadband connection. Once the nbn™ network is available in your area, we can help you get set up with the broadband, home phone and internet services you want. nbn™ might need to install equipment in and outside your home, so we’ll help arrange your appointment so you can connect to the nbn™ network. Services will be switched off approximately eighteen (18) months from the date that the nbn™ is available in your area, and you will be contacted during this time to remind you to avoid any inconvenience.
More information about the nbn™, including what it is, what it means for you, the types of technology available and the bundles/plans that we offer can be found by searching your address at: https://www.telstra.com.au/broadband/nbn
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