Steny
Level 1: Cadet

Very poor broadband @ 2769

Hi Team,

 

I have been with Bigpond for years now.. this to me is the maximum that i cna tolerate..

 

My internet is very slow ; i have 200 gb and i have only used 48% of it.

 

Have a look at the pingtest done..

 

 

http://www.pingtest.net/result/105012443.png

 

 

http://www.speedtest.net/my-result/3719445706

 

Before i choose to move over to other providers is there some final recommendations that i need to take..

 

TIA...

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
eugenestein
Level 3: Gumshoe

Re: Very poor broadband @ 2769

Hi Steny,

 

Before you start jumping from one provider to another, have you reported this issue to Telstra? If yes, what did they find?

If no, you have to report it. What if the problem is caused by your copper wire between the local exchange and your house? If that's the case, you can have new ISP every day, and your speed still be as it is now.

 

Also, looking at your test results, the ping time is changing from 42ms with http://www.speedtest.net/ to 168ms with http://www.pingtest.net/ - better stick with one testing tool to have consistency in your results.

 

Another thing - what sort of service do you have? You never specified if it's a Dial Up, or ADSL, ADSL2+, Cable....

 

 

Cheers,

 

Legal mambo-jumbo:
I get my pay cheque from Telstra, but when I'm here, I'm doing it in my own time and off my own bat. The views and opinions I express here are my own and do not represent the Big T in any way.
***
If you have received a satisfactory answer to your question, don't forget to mark that post accordingly.
Steny
Level 1: Cadet

Re: Very poor broadband @ 2769

Hi eugenestein,

 

Thanks heaps for your reply.

 

I forgot to mention I have ADSL2+ and the problem is that internet slows down and drops everynow and then.

 

Everytime i call bigpond they  try to do the isolation test and then nothing fruitful comes after that.

 

Now a days i stopped calling as i know everytime.. they  ask me to reboot the router/modem and PC and nothing much happens. I'm on the Kellyville exchange in NSW, we belong to the Remote Integrated Multiplexer and  i use a billion router.

 

Hopefully there is a solution to this puzzle.

 

Cheers,

 

S

 

 

Lester99
Level 5: Eagle Eye

Re: Very poor broadband @ 2769

11pm at night and myconnection falls over and the packet loss ensues.

 

#sickofrebootingthebloodymodem!

Shellock
Telstra (Retired)
Telstra (Retired)

Re: Very poor broadband @ 2769

Hi Steny,

 

You are no doubt aware that one of the biggest factors for speed on ADSL services is the cable distance. Whirlpool have a really good article that explains the relationship between cable distance, attenuation and speed which you can find here: http://whirlpool.net.au/wiki/dslam_speeds

 

When performing speed tests there are a number of factors that can impact the speed experienced. You haven't clarified what equipment you have connected to the modem, so please take a look through the following link and let us know the results after you have isolated the modem and equipment on your home phone line.

 

http://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Testing-your-broadband-speed/ta-p/278139

 

I would definitely recommend doing tests with only the modem connected to the phone line as well as adding a line profile.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

eugenestein
Level 3: Gumshoe

Re: Very poor broadband @ 2769

Hi,

 

Another thing you can try, go to your BigPond account (https://myaccount.bigpond.com/MyServicesConfiguration.do)

You should be able to see some options under "Change Line Configuration". Most likely you are on default setting. Try changing to a profile that might give you more stability.

 

 

Cheers,

 

Legal mambo-jumbo:
I get my pay cheque from Telstra, but when I'm here, I'm doing it in my own time and off my own bat. The views and opinions I express here are my own and do not represent the Big T in any way.
***
If you have received a satisfactory answer to your question, don't forget to mark that post accordingly.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit