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Coldwar
Level 1: Cadet
November 2018

VPN - Connect issues

Answered

Hi all, 

 

The Telstra supplied Netgear router does no allow VPN traffic. Telstra finally admitted there is an issue with the Netgear routers today after a week of frustration.

So i have purchased a TP link router which just fine with the VPN (hooray). The problem is my telephone does not work now. 

Does anyone know the:

SIP Proxy and

Outbound Proxy

settings to put into the advanced settings. 

Is the registrar address connect.telstra.com

Is there anything else i need - i have the authentication number an PW. 

 

I have wasted days of my life on this. 

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cf4
Level 24: Supreme Being
Level 24: Supreme Being
November 2018
Accepted Solution

Re: VPN - Connect issues

In response to Coldwar
The only way to get phone working on a Telstra NBN service using a third party modem is to connect the Telstra modem's WAN port to a LAN port on the TP link modem. The VOIP service only works with a Telstra modem.

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cf4
Level 24: Supreme Being
Level 24: Supreme Being
November 2018
Accepted Solution

Re: VPN - Connect issues

In response to Coldwar
The only way to get phone working on a Telstra NBN service using a third party modem is to connect the Telstra modem's WAN port to a LAN port on the TP link modem. The VOIP service only works with a Telstra modem.

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343GuiltySpark
Level 23: Superhero
Level 23: Superhero
November 2018

Re: VPN - Connect issues

In response to cf4
@cf4 is 100% correct
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Coldwar
Level 1: Cadet
November 2018

Re: VPN - Connect issues

In response to cf4
Thanks CF4,

I shall reconnect the Telstra supplied modem and clutter up my desk more.
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Coldwar
Level 1: Cadet
November 2018

Re: VPN - Connect issues

In response to 343GuiltySpark
Thanks 343,

That all the credentials i need to admit defeat.
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