Blank3
Level 1: Cadet

Web address and email keep timing out on Gateway modem on all devices, but work on 4G

My web address panoramaelectrical.com.au and email with the same domain keeps timing out when connected to Telstra gateway modem, but if I hotspot my phone and use the 4G connection everything works fine.

Everything has been working fine until a couple of weeks ago. I have tried restoring the modem back to factory settings, but still no luck.

Any help would be greatly apprecitated.

 

 

Tracert report

Tracing route to panoramaelectrical.com.au [101.0.65.2]
over a maximum of 30 hops:

1 207 ms 2 ms 2 ms mygateway [10.0.0.138]
2 * * * Request timed out.
3 36 ms 38 ms 37 ms 144.130.209.210
4 35 ms 35 ms 36 ms bundle-ether2.ken-edge902.sydney.telstra.net [203.50.11.104]
5 37 ms 44 ms 39 ms bundle-ether14.ken-core10.sydney.telstra.net [203.50.11.96]
6 39 ms 49 ms 40 ms bundle-ether1.ken-edge901.sydney.telstra.net [203.50.11.95]
7 41 ms 37 ms 42 ms ntt1874239.lnk.telstra.net [139.130.40.246]
8 37 ms 48 ms 37 ms ae-8.r21.sydnau03.au.bb.gin.ntt.net [129.250.9.101]
9 44 ms 37 ms 37 ms ae-4.a04.sydnau03.au.ra.gin.ntt.net [202.68.64.125]
10 38 ms 34 ms 33 ms xe-1-1-0-512.a04.sydnau03.au.ra.gin.ntt.net [103.13.80.198]
11 38 ms 37 ms 37 ms ae5-0.cor02.apdcsy1.as55803.net.au [101.0.127.122]
12 41 ms 37 ms 36 ms ae1-10.dsw01-pod01.apdcsy1.as55803.net.au [101.0.126.78]
13 36 ms 38 ms 41 ms vlan-1008.dsw06-pod01.apdcsy1.as55803.net.au [101.0.126.106]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
ForensicsGuru
Level 21: Augmented

Re: Web address and email keep timing out on Gateway modem on all devices, but work on 4G

Traceroute is not at all definitive tool to look for issues like this... At least at my side, your website works perfectly OK (I am using Frontier modem).
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Blank3
Level 1: Cadet

Re: Web address and email keep timing out on Gateway modem on all devices, but work on 4G

I can view the website from any device not connected to my modem. Issue only appeared a couple of weeks ago, I reset an email password on cpanel and ever since then all accounts and web address seem to be blocked by the modem.
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Web address and email keep timing out on Gateway modem on all devices, but work on 4G

I have noticed that it is the last hop in the tracert that is failing.

 

vlan-1008.dsw06-pod01.apdcsy1.as55803.net.au [101.0.126.106]

is the last hop before your site

hurricane.au159netports.net [101.0.65.2]

 

Do you have a fixed IP address or do you have a coaxial cable connection. Your IP address might be blocked by the provider hosting your site.

ForensicsGuru
Level 21: Augmented

Re: Web address and email keep timing out on Gateway modem on all devices, but work on 4G

Traceroute is NOT tool to troubleshoot it. Most of the router admins nowadays disable ICMP ping due to security implications and that causes the timeout...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit