Web address and email keep timing out on Gateway modem on all devices, but work on 4G

[Blank3]

My web address panoramaelectrical.com.au and email with the same domain keeps timing out when connected to Telstra gateway modem, but if I hotspot my phone and use the 4G connection everything works fine.

Everything has been working fine until a couple of weeks ago. I have tried restoring the modem back to factory settings, but still no luck.

Any help would be greatly apprecitated.

Tracert report

Tracing route to panoramaelectrical.com.au [101.0.65.2]
over a maximum of 30 hops:

1 207 ms 2 ms 2 ms mygateway [10.0.0.138]
2 * * * Request timed out.
3 36 ms 38 ms 37 ms 144.130.209.210
4 35 ms 35 ms 36 ms bundle-ether2.ken-edge902.sydney.telstra.net [203.50.11.104]
5 37 ms 44 ms 39 ms bundle-ether14.ken-core10.sydney.telstra.net [203.50.11.96]
6 39 ms 49 ms 40 ms bundle-ether1.ken-edge901.sydney.telstra.net [203.50.11.95]
7 41 ms 37 ms 42 ms ntt1874239.lnk.telstra.net [139.130.40.246]
8 37 ms 48 ms 37 ms ae-8.r21.sydnau03.au.bb.gin.ntt.net [129.250.9.101]
9 44 ms 37 ms 37 ms ae-4.a04.sydnau03.au.ra.gin.ntt.net [202.68.64.125]
10 38 ms 34 ms 33 ms xe-1-1-0-512.a04.sydnau03.au.ra.gin.ntt.net [103.13.80.198]
11 38 ms 37 ms 37 ms ae5-0.cor02.apdcsy1.as55803.net.au [101.0.127.122]
12 41 ms 37 ms 36 ms ae1-10.dsw01-pod01.apdcsy1.as55803.net.au [101.0.126.78]
13 36 ms 38 ms 41 ms vlan-1008.dsw06-pod01.apdcsy1.as55803.net.au [101.0.126.106]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[ForensicsGuru]

Traceroute is not at all definitive tool to look for issues like this... At least at my side, your website works perfectly OK (I am using Frontier modem).

[Blank3]

I can view the website from any device not connected to my modem. Issue only appeared a couple of weeks ago, I reset an email password on cpanel and ever since then all accounts and web address seem to be blocked by the modem.

[cf4]

I have noticed that it is the last hop in the tracert that is failing.

vlan-1008.dsw06-pod01.apdcsy1.as55803.net.au [101.0.126.106]

is the last hop before your site

hurricane.au159netports.net [101.0.65.2]

Do you have a fixed IP address or do you have a coaxial cable connection. Your IP address might be blocked by the provider hosting your site.

[ForensicsGuru]

Traceroute is NOT tool to troubleshoot it. Most of the router admins nowadays disable ICMP ping due to security implications and that causes the timeout...