PATTY2287
Level 1: Cadet

What is the minimum adsl + 2 speed that Telstra guarantee?

Answered

What is the minimum adsl + 2 speed that Telstra guarantee? Where can you find this in writing? I currently have 1.7mbps for downloads which is super slow and I am only 4kms away from the exchange.... it shouldn't be this slow. Telstra people keep telling me that its because its that far from the exchange but how it is that far....4km is not far at all. Cant work with 1.7mbps. 

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: What is the minimum adsl + 2 speed that Telstra guarantee?

There is no guaranteed minimum speed as such on ADSL services.

 

Also, the biggest limiting factor on ADSL speeds is distance, and I'm afraid that 4km is not close to the exchange. In fact it is near the technological limit of ADSL. In fact, you may very well be further than 4km (cable length) from the exchange as they do not always follow the most direct route.

 

1.7Mbps is quite a believable speed for an ADSL service unfortunately.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: What is the minimum adsl + 2 speed that Telstra guarantee?

There is no guaranteed minimum speed as such on ADSL services.

 

Also, the biggest limiting factor on ADSL speeds is distance, and I'm afraid that 4km is not close to the exchange. In fact it is near the technological limit of ADSL. In fact, you may very well be further than 4km (cable length) from the exchange as they do not always follow the most direct route.

 

1.7Mbps is quite a believable speed for an ADSL service unfortunately.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: What is the minimum adsl + 2 speed that Telstra guarantee?


@PATTY2287 wrote:

What is the minimum adsl + 2 speed that Telstra guarantee? Where can you find this in writing? I currently have 1.7mbps for downloads which is super slow and I am only 4kms away from the exchange.... it shouldn't be this slow. Telstra people keep telling me that its because its that far from the exchange but how it is that far....4km is not far at all. Cant work with 1.7mbps. 


@PATTY2287 I'm curious, can you post your full modem stats?

 

@Jupiter is right, you are at the distance limits now. You actually maybe better of on ADSL1 and not 2, especially if you get drop-outs. You may also be on a noise profile that cuts the speed down a little more too.

 

There is no guaranteed minimum speed, however speeds below 1 Mbps I believe will be investigated if you report this via Telstra's Tech Support Team (Which you, unfortunately, are currently above).

 

Do you know when you have been ear marked for the NBN?

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: What is the minimum adsl + 2 speed that Telstra guarantee?

@Ozmoz Almost

ADSL Connections can be escalated as speed faults if Sync speed is below the SQ attenuation's estimated speed lower threshold
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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