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Level 1: Cadet

When telstra makes you feel like nobody

Over the last 8 Months I have helplessly raised escalations to telstra tech support to help me resolve my home cable and phone service.

 

8 Months and only 1 so called case manager called Steven called me up. His resolution was that I should not complain and accept what I got, even though I signed up for cable service (over 50Mbps) and got nothing over 5 Mbps and a phone line that doesnt work.

 

I have never felt so humiliated and ignored however thanks to telstra now I have.

the tech support says my new case manager Dan Alfred has been sitting on my case for over 7 days and I am still waiting for his call.

 

What a regret seriously.

I will be raising this issue with the telco ombudsman because Telstra has an obligation towards its customers  and they need to fulfil it.

 

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2 REPLIES 2
Level 23: Superhero

Re: When telstra makes you feel like nobody

Hello 

As you've reported such unfortunate events with your complaint you could email the Telstra CEO who has a high level complaints office in Melbourne who are very good

Here is a link that can be found on Google 

http://say.telstra.com.au/customer/general/forms/contact-ceo-form

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 1: Cadet

Re: When telstra makes you feel like nobody

Thank you for the link.

I have already submitted  a complaint through the same link 10 days back and I havent had any response from telstra.

 

Adding to my injury, the overseas telstra billing and service teams have been one of the worst lot I have come across.

They refuse to memo the call and speak to you ask if they are obliging you.

Not a single case manager has called me in these 18 days of filing cases.

 

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