Why are Telstra reporting outages on Twitter before Crowdsupport

[MoonSpreckle007]

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

[bobturner]

The obvious reason would be that the DNS failure means the people affected can't access crowdsupport on anything but mobile devices,  people with mobile devices usually have twitter accounts. 

[MoonSpreckle007 · Accepted solution]

True, but still wouldnt there still be a post? as of yet couple hours in on outage no post ....

[MoonSpreckle007 · Accepted solution]

Ok so ive changed my router DNS to below for fix 

Primary-1.1.1.1

Secondary-1.0.0.1

[sam555a]

I received an SMS on Wednesday to say my internet was now using mobile but I didn't take any notice. Now I realise that only my laptop works online nothing else. I have tried to call Telstra but have been placed on hold for over 1hr, Idon't think they are going to answer