Level 1: Cadet

Why do I need an NBN technician to attend my premises, just to increase the speed of my plan?

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days later still no email. But today I received an sms from NBN co letting me know about my appointment for Monday 8am. Why do I need a technician when everything I need has been installed? I also already have the newest smart modem with 4g backup.

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