why does my internet keeps dropping out

[ouzo]

internet keeps dropping out

[Juzman]

Need more information.

Have you performed an isolation test?

Is there any other equipment on the line?

Have you tested another modem?

[ouzo]

yes  try all  still same

[Juzman · Accepted solution]

Contact technical support on 133 933 and get them to do some troubleshooting / look at the line.

[ouzo]

have done in past

will do again thanks

[peteandnick]

https://www.facebook.com/photo.php?v=10151906084274422. ive had issues for over 9 months with my account so wanted to show how our t-box plays up when the internet keeps dropping out. We have had over 7 technicians come out and we still have no answers.

[ouzo]

i have no T box

[Jaypeezma]

I know this is of no help but needed to say well at least you get to turn your tbox on. We got the foxtel bundle have not watched it once, the internet dropout is so constant the resetting is just too much bull so we don't bother, no where else in my life do I pay for something I am not getting! We have adsl broadband & they tell us we are lucky the neighbouring suburb does not get internet at all.

[IvanS]

Hi Jaypeezma, 

If the internet is constantly dropping out, then that indicates an issue. It could be caused by the service itself or a problem with the modem. 

Tech Support can check any previous trouble shooting, and if needed escalate. Possible to contact anytime 24x7, just here.

- Ivan