Rob0266
Level 1: Cadet

Why does Telstra have so much trouble disconnecting my home NBN

It was first attempted 18 December to change to Foxtel and 3 times afterwards

Even the local Telstra shop couldn’t do it

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Why does Telstra have so much trouble disconnecting my home NBN

If you are porting to Foxtel, then Foxtel puts in the request to NBN Co and NBN Co does the port and the request goes to Telstra to cancel your account.

 

Telstra don't need to disconnect it.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit