CrowdSupport®
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Level 2: Rookie

Why does the Telstra online wifi troubleshooter show more connected devices than the router page?

I ran the troubleshooter (https://fix.telstra.com/smart-troubleshooting/home-broadband/wifi/diagnostics/help) and the device performance breakdown it shows 21 devices with a 'strong' signal. But on the router's home page I am only seeing 6 devices connected.

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