Level 1: Cadet

WHY is NBN Speed so bad.

I'm on a 100MB plan, and yet I am only getting 10MB down, its a bloody joke.

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Support Team
Support Team

Re: WHY is NBN Speed so bad.

Hi @YeahNah69, sorry to hear you're unhappy there. There are a few things you can try at home to see if you can determine a possible cause or resolve simple issues, please see the available resources here: 


How To Troubleshoot Speed Issues


How To Troubleshoot NBN Issues


And see how you go. 

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Level 22: Superhuman
Level 22: Superhuman

Re: WHY is NBN Speed so bad.

@YeahNah69  Can you post your full modem stats? 


On the Telstra modems line stats are located here (Plus pinging @cf4  & @343GuiltySpark  for possible input, lol)


TG587 Telstra T-Gateway (TG797). Telstra Gateway Max TG799 and Telstra Gateway Max II (TG800) > advance > broadband > DSL stats


Telstra Gateway Frontier (DJN2130), Telstra Smart Modem (DJA0230) Telstra Smart Modem Gen2 (DJA0231) > Advanced > Broadband > DSL stats Log in ID Gen 2 is admin/Telstra


Telstra Gateway (Sagemcom F@st 5355) > Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin


It will look similar to this (Mainly after the ones in bold).


DSL Status Up
DSL Uptime 18 hours 28 minutes 9 seconds
DSL Mode Fast
Maximum Line rate 20.03 Mbps 35.43 Mbps
Line Rate 19.99 Mbps 34.39 Mbps
Data Transferred 321.46 MBytes 1485.85 MBytes
Output Power 8.8 dBm 12.1 dBm
Line Attenuation 5.7, 33.9, 53.9 dB 15.8, 44.1, 67.8 dB
Noise Margin 6.3 dB 6.7 dB

Someone keeps putting vegetables in my beer crisper
Level 23: Superhero
Level 23: Superhero

Re: WHY is NBN Speed so bad.

Line stats for NBN fttn would be good or more info on your situation
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Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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