CubanEight
Level 1: Cadet

Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

Answered

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender.

 

I have factory reset extender several times, pressed Pair button on Smart Modem (5+ seconds) and almost instantly get the rapid red flashing light after a few seconds.

 

Is the Netgear extender compatible with new Smart Modem? or is there a solution to get this connected successfully?

 

1 ACCEPTED SOLUTION

Accepted Solutions
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

The Netgear extender should be compatible.

 

Have you tried manually connecting as per

 

Connect your device t0 NETGEAR_EXT Wi-Fi network.

Open Web browser and got to www.mywifiext.net.

See https://crowdsupport.telstra.com.au/t5/forums/replypage/board-id/Home-Broadband/message-id/74993 for full instructions on IOS device.

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12 REPLIES 12
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

The Netgear extender should be compatible.

 

Have you tried manually connecting as per

 

Connect your device t0 NETGEAR_EXT Wi-Fi network.

Open Web browser and got to www.mywifiext.net.

See https://crowdsupport.telstra.com.au/t5/forums/replypage/board-id/Home-Broadband/message-id/74993 for full instructions on IOS device.

View solution in original post

sarge43
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN3000RP

I am unable to pair my wifi extender with my new smart modem.

please advise if this is possible

AlistairQWA
Telstra (Retired)
Telstra (Retired)

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN3000RP

Hi Sarge43

 

There should be no issues connecting any device wirelessly. If you have tried entering the wifi information manually and you are not having issues with anything else connection you could try logging into the smart modem on 192.168.0.1 and under wireless untick the band steering option to allow the 2 seperate networks. 

 

- AlistairQWA

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m_x
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

I have a Telstra smart 2 modem and a Telstra wi-fi extender max but the extender wont connect to the modem, there are 5 green leds on the extender all light up green except data transfer active, any ideas?

mikekaaks
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

I think my issue is the same - just need to check. I tried to connect two powerline adaptors to my new smart modem. I used 5E cables and when I plugged them into the yellow ethernet sockets it disrupted the internet connection in my iMac. I then tried with the Telstra supplied cable with yellow plugs (also cat 5E) and had the same problem. Is this condition likely to be addressed by the solution following?


@cf4 wrote:

The Netgear extender should be compatible.

 

Have you tried manually connecting as per

 

Connect your device t0 NETGEAR_EXT Wi-Fi network.

Open Web browser and got to www.mywifiext.net.

See https://crowdsupport.telstra.com.au/t5/forums/replypage/board-id/Home-Broadband/message-id/74993 for full instructions on IOS device.


 

Zoey520
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

I have a TP-link extender RE450 as well, and have the same issue, are they also compatible with Telstra Smart Moden Gen 2 since I can set up the TPlink successfully, but there is just no internet service from TPLINK.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

@Zoey520 

Are you able to log into the Extender at http://tplinkrepeater.net/?

 

If you can log into extender is the status similar to shown hear.

 

If not go to Network and check that "Obtain IP address automatically" and DHCP server are set to auto.

 

 

DW66
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN3000RP

Can I pair the Netgear WN3000RP extender to a Telstra Smart Modem and if so, how?

Babes1509
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

Trying to establish if a Netgear WiFi Extender Model EX7000 is compatible with the new Telstra Smart Modem 2.0

Hellio22
Level 1: Cadet

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

Please advise how to connect my Telstra smart modem with voice to my net gear extender model wn3000rpv3 . It used to work perfectly with my previous Telstra modem 

AntoO
Support Team
Support Team

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

Hi Hellio22.

 

Give these a look and let us know how you get on https://tel.st/z3fq7c

 

-Anto

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Wi-Fi Extender Help - Telstra Smart Modem : Netgear WN2500RP

The neww modem uses the same name for both WiFi bands. Some device have trouble connecting when both WiFi bands use the same name. Suggest you disable band steering in the smart modem and the try setting up the booster. Disabling band steering adds -5G to the name of the 5 GHz WiFi band.

 

To disable band steering log into modem (http://192.168.0.1, password is Telstra), go to WiFi, on the 2.4 GHz WiFi setting remove tick next to Band steering and save settings.

 

Another thig that might prevent extender connecting is Protected Management Frames (Wi-Fi PMF). If still can't connect  try disabling Protected Management frames in modem's Advanced > Wi-Fi > 2.4 GHz settings.

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