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wifi device unable to connect to internet
I am a new Telstra broadband customer with T-Gateway TG797nv3. Everything is working well except my Panasonic bluray recorder (model DMR-BWT720) which is connected wirelessly but cannot access the internet. The network connection test results are (1) Wireless setting - pass. (2) IP address setting - home network available. (3) Connection to gateway - fail (connection to the internet function is not possible. Please check the settings of broadband router. I was able to connect to the internet with my previous ISP/router on this unit. Can anyone please advise if I can change the settings of the T-Gateway router to allow this unit to connect to the internet. I have several other devices connected wirelessly to the router and they all work fine. I tried disabling the wifi security as detailed in a post about issues with connecting on 20.12.12 but it made no difference to the connection.
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Re: wifi device unable to connect to internet
Our technical support teams can provide assistance with hooking up standard devices (PC or laptop) or Telstra devices including T-Box, T-Hub, most mobile phones/tablets.
However, devices such as TVs, consoles, DVD players, PVRs or HTPCs would require premium assistance, which we offer via Telstra Plus.
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