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Level 1: Cadet

wifi device unable to connect to internet

I am a new Telstra broadband customer with T-Gateway TG797nv3.  Everything is working well except my Panasonic bluray recorder (model DMR-BWT720) which is connected wirelessly but cannot access the internet.  The network connection test results are (1) Wireless setting - pass. (2) IP address setting - home network available. (3) Connection to gateway - fail (connection to the internet function is not possible.  Please check the settings of broadband router.  I was able to connect to the internet with my previous ISP/router on this unit.  Can anyone please advise if I can change the settings of the T-Gateway router to allow this unit to connect to the internet.  I have several other devices connected wirelessly to the router and they all work fine.  I tried disabling the wifi security as detailed in a post about issues with connecting on 20.12.12 but it made no difference to the connection.

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Community Manager Community Manager
Community Manager

Re: wifi device unable to connect to internet

Hi chrise,

 

Our technical support teams can provide assistance with hooking up standard devices (PC or laptop) or Telstra devices including T-Box, T-Hub, most mobile phones/tablets.

 

However, devices such as TVs, consoles, DVD players, PVRs or HTPCs would require premium assistance, which we offer via Telstra Plus.

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