Level 1: Cadet

Wifi Modem keeps dropping out

Hi, I live in Como, Perth, WA and we have noticed in the last week that our Wifi Modem keeps dropping out. We have a TG587n v3 modem. Any help would be appreciated. I have tried to re-set the modem numerous times and turned it off and back on and have checked the cable etc. As it has been raining a lot recently it could be water in the pits etc but would be good to get it up and running without it dropping out.

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Support Team
Support Team

Re: Wifi Modem keeps dropping out

Hi MattyCollie, 


Welcome to CrowdSupport Smiley Happy 


Sorry to hear of the technical issues you have been having. There is actually an issue reported in the area currently which you can see on our Service Status pate here:

However this is quite recent, and would be best to have tech support team investigate any drop outs once this new issue is resolved.

At any time it is possible to contact our tech support team on 133933 or live chat here:



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