bgodsall
Level 6: Bloodhound

Woeful NBN - 4NBR

The NBN in my area (Nambour, 4560)  went RFS on the 10th

 

And in less than 2 weeks, the CVC capacity has already been exceeded.

 

 

This has been my connection for the past week and a bit.

NBN - 16/2/17

 

 

And now i'm greeted with this....

22/2/17

 

This is slower than my old ADSL2+ connection, which was never good to begin with. 

 

What a joke.

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8 REPLIES 8
Luvs_footie
Level 20: Director

Re: Woeful NBN - 4NBR

Hi there bgodsall

 

Could you post your modem stats for us.

 

Type 10.0.0.138 in your browser........then click advanced and the Broadband.

 

the stats should look like this.....................

 

 
Up
17days 16hours 40min 57sec
VDSL2
Fast
46.93 Mbps 138.55 Mbps
40 Mbps 109 Mbps
1673.99 MBytes 2909.91 MBytes
13.1 dBm -1.7 dBm
2.6, 12.5, 19.0,N/A,N/A dB 7.6, 15.9, 22.8 dB
10 dB 14.4 dB
 
Cheers
bgodsall
Level 6: Bloodhound

Re: Woeful NBN - 4NBR

Not quite sure why you want my modem stats.

 

The sync rate etc doesn't change during the period, just the speed.    2 Hours ago, I was downloading at 2.83MB/s now I'm barely hitting 0.8MB/s

 

4pm, kids are home.

 

 

bgodsall
Level 6: Bloodhound

Re: Woeful NBN - 4NBR

Upload is faster than my download.  What a joke.

 

bgodsall
Level 6: Bloodhound

Re: Woeful NBN - 4NBR

It's getting slower and slower as the night progresses...  Pathetic

 

Jimmy-Lo
Support Team
Support Team

Re: Woeful NBN - 4NBR

Hi @bgodsall

 

Sorry to read about your connection issues.

 

Have you been in touch with the NBN Assurance team on 1800 834 273 to see if they can offer a solution?

 

- Jimmy

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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bgodsall
Level 6: Bloodhound

Re: Woeful NBN - 4NBR

I called them this afternoon after I was getting I was getting this....

 



Escalated to NBN:  163326283

 

 

Jimmy-Lo
Support Team
Support Team

Re: Woeful NBN - 4NBR

Thanks @bgodsall

 

Happy to hear that the matter has been escalated.

 

Please let us know the outcome of that escalation and if you see any improvements as a result.

 

Thanks for your time.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

bgodsall
Level 6: Bloodhound

Re: Woeful NBN - 4NBR

Slow

 

Another night of not being able to use my expensive internet connection.    Youtube, netflix???    Not a chance.

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