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wrong address information NBN
I am just so frustrated. I now know NBN is in my building - an apartment block. Found out by taking to fellow residents. I have received no written notification . I wanted to find out date by which I have to have NBN connected. Rang the Telstra NBN - lovely young man from the Phillipines. But - he could not find the address. In the end I managed to find out the problem I think- the NBN database has my apartment building, which is in St Kilda Rd Melbourne as having postcode 3000. The postcode is actually 3004. The man at the end of the phone kept telling me there was no record of the building. He was loathe to give me any information because the postcode was wrong - must be a different building!! I know that all St Kilda Rd Melbourne addresses have post code 3004.
I think I have the information I want i.e. date by which I need to connect, but I am not sure.
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Re: wrong address information NBN
There are no number duplications on St Kilda Road, so if you gave the street address, then that part should match. Might be better to go into a Telstra Store to get it organized. A Melbournian should understand the issue. Try the Collins St store (between Queen and William St), I have always found them to offer excellent service.
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