ASJ666
Level 1: Cadet

You haven’t received your internet plan’s maximum speeds

Answered

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by going to a slower plan I would be "throttled" back to a max of 25Mbps or during peak/congestion that I would be more likely to be "throttled" back.
Under the FAQ's on https://www.telstra.com.au/consumer-advice/mynbnspeed  under 'What happens if I move to a lower nbn service plan?'
There is no information at all about impacts to data speeds if I do choose to do this.
Do I just go to slower plan and get the refund?  
Then if I get issues look for a another plan at a better cost?

1 ACCEPTED SOLUTION

Accepted Solutions
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: You haven’t received your internet plan’s maximum speeds

I received the same letter and because my speed is only 4 Mbps slower than the plan speed (46 Mbps actual / 50 Mbps plan) will be sticking with my current plan which also gives unlimited data compared to 200 GB on the 25 Mbps plan. Your email should have told you what your current download speed is. If you have an FTTN or FTTB you can check the speed in the modem. The location of the  information depends on the modem . Here is were you will find it on the Telstra modems.

 

Telstra Gateway Max TG799 and Telstra Gateway Max II (TG800)
http://10.0.0.138 > advance > broadband > DSL stats

 

Telstra Gateway Frontier (DJN2130), Telstra Smart Modem (DJA0230) Telstra Smart Modem Gen2 (DJA0231)
http://192.168.0.1 > Advanced > Broadband > DSL stats Log in ID Gen 2 is admin/Telstra

 

Telstra Smart Modem Gen2 (LH1000)
http://192.168.0.1 > Broadband Log in ID Gen 2 is admin/Telstra (Only DSL RX rate and DSL TX rate available).

 

Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin

 

If you move to the lower speed plan you will not be throttled to 25 Mbps. During peak periods you will not be throttled to less than 25 Mbps in peak periods but you might get less than 25 Mbps if there is  congestion. 

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5 REPLIES 5
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: You haven’t received your internet plan’s maximum speeds

I received the same letter and because my speed is only 4 Mbps slower than the plan speed (46 Mbps actual / 50 Mbps plan) will be sticking with my current plan which also gives unlimited data compared to 200 GB on the 25 Mbps plan. Your email should have told you what your current download speed is. If you have an FTTN or FTTB you can check the speed in the modem. The location of the  information depends on the modem . Here is were you will find it on the Telstra modems.

 

Telstra Gateway Max TG799 and Telstra Gateway Max II (TG800)
http://10.0.0.138 > advance > broadband > DSL stats

 

Telstra Gateway Frontier (DJN2130), Telstra Smart Modem (DJA0230) Telstra Smart Modem Gen2 (DJA0231)
http://192.168.0.1 > Advanced > Broadband > DSL stats Log in ID Gen 2 is admin/Telstra

 

Telstra Smart Modem Gen2 (LH1000)
http://192.168.0.1 > Broadband Log in ID Gen 2 is admin/Telstra (Only DSL RX rate and DSL TX rate available).

 

Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin

 

If you move to the lower speed plan you will not be throttled to 25 Mbps. During peak periods you will not be throttled to less than 25 Mbps in peak periods but you might get less than 25 Mbps if there is  congestion. 

View solution in original post

ASJ666
Level 1: Cadet

Re: You haven’t received your internet plan’s maximum speeds

So within 30 minutes of opting for the slower plan my modem stopped working, I turned it off and on.

Now my max speeds are the standard plan plan max speeds!! :-(

So the comment above is not accurate.
"If you move to the lower speed plan you will not be throttled to 25 Mbps. During peak periods you will not be throttled to less than 25 Mbps in peak periods but you might get less than 25 Mbps if there is  congestion. "

 

 

Please don't give this inaccurate advise to anyone else.

It was immediately slowed down.

 

Once I'm made redundant from the Big T, I will not be using them for my telecommunications I have never been given accurate advice or service worth having.

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: You haven’t received your internet plan’s maximum speeds

Sorry I missed inserted a less than  between to and 25 Mbps. I meant to say.

 

If you move to the lower speed plan you will not be throttled to "25 less than" Mbps

 

I thought it was fairly obvious if you were paying for 25 Mbps you would not get more than 25 Mbps and you were worried you would throttled to less than 25 Mbps during peak periods.

 

Sorry for the confusion.

0237
Level 1: Cadet

Re: You haven’t received your internet plan’s maximum speeds

On this same issue after receiving the email notification 1 month ago to reduce my plan as i have a max speed of 25.7 and on the 50 plan i accepted the down grade option to now find out it is only $10 a month cheaper but telstra wants to re contract me for 2 years with opt out cost along with a up front payment and a 99 start up fee , i think it is a scam 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: You haven’t received your internet plan’s maximum speeds

Hover gave you that information is wrong. All the Telstra NBN plans are month to month.

 

 

https://www.telstra.com.au/help/critical-information-summaries/personal/home-internet/telstra-bundle...

 

"Changes to your plan
From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:
(a) We’ll give you at least 30 days' notice before making changes or automatically moving you to the closest available plan.
(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel, you’ll need to pay out the remaining cost of your devices, accessories or services in full."

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