SamwiseM
Level 2: Rookie

Zoom does not work with Game Optimser

After turning on Game Optimiser (GO), Zoom is not longer working. I've since had to disable GO. I believe this is a known issue (from another thread that has been closed) however there has been no update since February. Can you notify us when it has been resolved?

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12 REPLIES 12
jayonaise
Support Team
Support Team

Re: Zoom does not work with Game Optimser

Hi SamwiseM

 

Was this (https://tel.st/h6mztt) the other thread you were referring to?

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SamwiseM
Level 2: Rookie

Re: Zoom does not work with Game Optimser

 


@jayonaise wrote:

Hi SamwiseM

 

Was this (https://tel.st/h6mztt) the other thread you were referring to?


Yes

LauraBee
Support Team
Support Team

Re: Zoom does not work with Game Optimser

No worries.Can I just confirm, if you follow the accepted solution through that thread are you able to use Zoom again? 

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SamwiseM
Level 2: Rookie

Re: Zoom does not work with Game Optimser


@LauraBee wrote:

No worries.Can I just confirm, if you follow the accepted solution through that thread are you able to use Zoom again? 


Hi Laura,

 

Where do I need to go to disable QoS? I have a Technicolor DJA0231

 

Software Version: 18.1.c

Firmware Version: 18.1.c.0585-MR7.1-RA

Hardware Version: VCNT-A

 

Is QoS at the modem level no longer required (or recommended) with Game Optimiser on? Or will this introduce other issues and/or risks to my home network?

 

Thanks,
Sam

 

Greg_Buch
Support Team
Support Team

Re: Zoom does not work with Game Optimser

The details in the earlier thread mention it's based on the DJA0231 smart modem as well. The guide from the other users there advise to go to the modem configuration page via 192.168.0.1 and select the QoS option on  the left. There's mention of a 3-bar symbol near the Congestion Control option - click that and select the box to disable Qos and save the configuration.

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SamwiseM
Level 2: Rookie

Re: Zoom does not work with Game Optimser


@Greg_Buch wrote:

The details in the earlier thread mention it's based on the DJA0231 smart modem as well. The guide from the other users there advise to go to the modem configuration page via 192.168.0.1 and select the QoS option on  the left. There's mention of a 3-bar symbol near the Congestion Control option - click that and select the box to disable Qos and save the configuration.


I don't see it. Could you please post a screenshot?

Greg_Buch
Support Team
Support Team

Re: Zoom does not work with Game Optimser

I don't have a screenshot myself, but the other users in the earlier thread may be able to provide one for you

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SamwiseM
Level 2: Rookie

Re: Zoom does not work with Game Optimser


@Greg_Buch wrote:

I don't have a screenshot myself, but the other users in the earlier thread may be able to provide one for you


Forgive me for being new to CrowdSupport but how can I ask those users for help if the thread has been archived and closed to new comments? 

 

Going back to my previous question... Is QoS at the modem level no longer required (or recommended) with Game Optimiser on? Or will this introduce other issues and/or risks to my home network?

 

Thanks,

Sam

Angela_H
Support Team
Support Team

Re: Zoom does not work with Game Optimser

Hey SamwiseM, 

If you don't get any response from the crowd on this one use our app to message with our technical team to see what they suggest.https://tel.st/83zqry

 

Angela 

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Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Zoom does not work with Game Optimser

Device team is aware of the issue and it is server dependent. US South West is a known one to have problems. A fix has been identified and is part of the next firmware update release

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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SamwiseM
Level 2: Rookie

Re: Zoom does not work with Game Optimser

 


@Yastiandrie wrote:

Device team is aware of the issue and it is server dependent. US South West is a known one to have problems. A fix has been identified and is part of the next firmware update release


 

Thank you Yastiandrie

 

Could this thread please be kept open so we can be notified when this is fixed? For now, I will cancel the Game Optimiser service while we wait for the next firmware update / fix. 

 

Thanks,
Sam

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Zoom does not work with Game Optimser

Firmware was being rolled out but had to be rolled back due to unforeseen issues with NBN FTTN. Hopefully wont be long before its ready to redeploy again

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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