101 home message bank

[leigh66]

I have Telstra 101 home message bank on my landline. When I try to dial in to retrieve my messages it won't connect.

Any suggestions as to what I can do ?

I have tried plugging in a different phone

[Steph]

Hi leigh66

I'd recommend speaking with Telstra on 13 22 00 so that we can make sure that the service is correctly set up on our side. 

 

[AU68]

Hi Telstra

Since switching to hybrid NBN with a home phone to it, I can't retrieve 101 home message services which was enabled using land line.

I can see from your web that 101 services are not available over NBN, which is very strange as NBN is just a simple VOIP provider for a home phone.

There is a problem with 101 home services not being available over NBN but still working and allowing callers to leave m to avoid any further very unpleasant confussions with calling parties which are happily leaving their voice messages on non functioning 101 Home message service.

Kind regards

[Steph]

Hi AU68

We aren't able to assist you with your service via CrowdSupport - this is a community forum rather than a contact channel for Telstra.

For assistance with your NBN service, please call our NBN team on 1800 TFIBRE, available 24x7