Account enquiring

[leigh26]

Customer number

[leigh26]

This account was closed 3/11/20 and Id like to know when credit will be paid

[Jupiter]

You can either send a message using the My Telstra pp on your mobile (blue icon, bottom right of Get Help screen), or Livechat. If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response, so using the app on your mobile is better as you get a notification when someone responds.

You need to request the credit to be refunded to you. It's not an automatic process.