Level 1: Cadet

Account enquiring

Customer number

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Level 1: Cadet

Re: Account enquiring

This account was closed 3/11/20 and Id like to know when credit will be paid

Level 25: The Singularity
Level 25: The Singularity

Re: Account enquiring

You can either send a message using the My Telstra pp on your mobile (blue icon, bottom right of Get Help screen), or Livechat. If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response, so using the app on your mobile is better as you get a notification when someone responds.


You need to request the credit to be refunded to you. It's not an automatic process.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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