Account Set up with an expired licence
My mum recently moved from QLD to VIC. She wants to set up a Telstra Home Phone Essentials plan (she's 84). Because of her age, she stopped driving and her driver's licence is now expired.
Can she set up a Telstra account if her licence is expired and she does not have a passport - so she can't provide a form of Primary ID document, unless they accept an expired licence.
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Re: Account Set up with an expired licence
There is a Telstra page regarding ID requirements for new accounts, which states:
What forms of ID can I use to set up a new account?
You’ll need 100 points of ID, and that must include at least one form of primary ID. To make up your 100 points, you can use:
- One primary ID plus one or two forms of secondary ID, or
- Two primary IDs
For a primary ID, your mother could use:
Australian/State Government issued Proof of Age/Identity Card (only when combined with a Medicare card which includes the applicant’s name). Worth 60 points
In Victoria the Proof of Age card is issued by Victorian Commission for Gambling and Liquor Regulation
For a Secondary ID, your mother can use a Medicare card or a financial institution Credit, debit or ATM card. Worth 40 points.
Total = 100 points
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