mbruce
Level 2: Rookie

Activate calling number display?

Hi,

 

We have have TELSTRA T-BUNDLE CONNECTOR EVERYDAY plan for about a year now, and see that caller ID is included in the price, but has it never worked. Is this something that needs to be activated? if so how? Also when ever you dial *10# is says that "this service is not included in you plan" or something to that effect, is that so, or is something amiss?

 

Regards, Mitchell

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2 REPLIES 2
Ben_F
Community Alumni (Retired)

Re: Activate calling number display?

Just apply for it online: https://www.telstra.com.au/online-shop/homephone-features-product.cfm?device=homeline-features

 

Ignore the price, thats the full price and you receive a discount for Calling Number Display

 

Cheers

 

B.

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IamAnAdvocate
Level 4: Private Eye

Re: Activate calling number display?


@mbruce wrote:

Hi,

 

We have have TELSTRA T-BUNDLE CONNECTOR EVERYDAY plan for about a year now, and see that caller ID is included in the price, but has it never worked. Is this something that needs to be activated? if so how? Also when ever you dial *10# is says that "this service is not included in you plan" or something to that effect, is that so, or is something amiss?

 

Regards, Mitchell


You need to contact Live Chat and ask if the Caller Number Display is active on your homeline. Normally, you here hear that comment because it is not activated on the system. Just have it activated. Wait while they process it to see if there won't be any error such as the "CND is not available in the exchange".

 

If no error encountered , then the CND would work within 24-48 hours.

 

Since this is included in your Bundle, you can have it activated at no extra cost to you. Make sure that your phone is capable of the Caller Number Display feature. Smiley Happy

 

Cheers!

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