Level 1: Cadet

bare cable under house

Hi just purchased a highset house that has been renovated, no phone point inside the house however there is a cable underneath which is bare at the end. Telstra gave me an appointment time, waited all day no show, no phone call no apology nothing. out of the blue 4 days later technician turns up says line is active and pointed out the correct wire under house and says a sparky has to connect the phone line box and then left. Surely this can't the right way to treat customers, who is responsible for the first point of access to the service? For me to access the service there needs to be a connection point at the end of the cable. The previous owners didn't have a phoneline they just used mobiles, any advice would be great. I will ring the fault team tomorrow to try and rectify this but any suggestions in the meantime would be good cheers 

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Support Team
Support Team

Re: bare cable under house

Hi Jedi. Thanks for coming through. Sorry for the frustration. Is this a copper, or an NBN service you're installing? 

What was the outcome of that call? I'd like to know this has been appropriately resolved. - Matthew. 

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