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georgepapa71
Level 1: Cadet

Hello My 84 year old mothers phone line has been disconnected she recieved a letter about NBN and handed it to her landlord and didnt hear anything back she lives alone My mother also had a phone call saying she would be disconnected but she thought ...

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

KjP37
Level 1: Cadet

Hi can anyone please tell me how to fully cancel a home phone service for elderly aunt no longer able to use it but paying monthly fee. 
simple request but can’t seem to get straight answerthank you   

Rufi
Level 1: Cadet

Please let me know whether I can take mobile calls from my home phone under the $55.00 plan I am in. If I take national calls are they included in the plan?

aussie_battler
Level 2: Rookie

Has anyone found that you end up just going around in circles on the MyTelstra help app? First you have to get past the virtual assistant... I ask for "Live Help" & it asks if I need assistant changing sims When you get past the bot obstacle, it is o ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Danny72
Level 2: Rookie

The computer just hangs up after telling me to use the internet or app. These wont allow me to send the messages through and I can not find an email. I have a billing enquiry and have been hung up on by the computer service 17 times over two days. I ...

PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

Aggie5
Level 1: Cadet

hi, I would like to cancel my home phone services with Telstra and no longer require my bigpond email address anymore with Telstra, how do i do this? tried to ring up and cannot get through on the 132200 number, given a link which is confusing and tr ...

apple123I
Level 2: Rookie

How to turn off home phone diversion to my mobile???  Have tried #21# but still there 

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

Gen90
Level 2: Rookie

What was the difference between original Call Guardian 301 and the current MkII update?

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

coco-loco
Level 1: Cadet

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line.  Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

andy19363
Level 1: Cadet

Is it actually possible to cancel your home phone without downloading an app or having to use a terrible texting system. I tried for half an hour yesterday, but eventually gave up after the person on the other end disappeared.......... surely it can' ...

Sassy60
Level 1: Cadet
Phascolarctos
Level 1: Cadet

Not a current Telstra customer (starting to see why....). Moving to a rural property with a Telstra landline and need to get it connected. Can't be too difficult but can't seem to do anything without being a Telstra customer. How do I set this up???  ...

DarnHard
Level 2: Rookie

ffs

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees   

sperm61
Level 1: Cadet

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum 

DebS31
Level 1: Cadet

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order.  Still no action has ...

Ding3
Level 1: Cadet

Communication is Telstra's business and yet trying to contact them is hopeless.  Their online chat window pops up temptingly but doesn't appear to be working.  I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

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