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MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

N19
Level 1: Cadet

Does anyone know how you can resolve an overcharge?  No one replies when you message on the Telstra 24/7 app, and you can't get through to anyone and then online chat doesn't seem to be working.  I appreciate there are delays with Covid, however, the ...

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

GD06
Level 1: Cadet

Just wanted to know what model home phone is available with an emergency alert pendant

HONDO
Level 1: Cadet

I have a new cordless phone TEC  C to go with my TEC D phone. The cordless phone does not ring  on incoming calls. Is this correct?Iam using Telstra NBN.

Snag69
Level 1: Cadet

I do not have NBN! But I have a WiFi connect easy control cordless phone. I installed it as instructions on purchase! Working well for months! Then calls received went straight to voice mail with no one on the landline? I went through the motions of ...

testra
Level 1: Cadet

I can't receive incoming calls on landline. I am on NBN. I have two options: turn off the telstra answer service and then any caller will receive a busy signal or leave the answer machine on and any call will go direct to the answer machine. I have s ...

Montaza
Level 5: Eagle Eye

I recently checked my landline phone which I only have as a backup in case mobile coverage fails which it has several times with stormy weather or bushfires. I am in the country for most of the time and it is useful to have a landline in case power g ...

Ardri
Level 1: Cadet

I have fw nbn and I’m having problems with landline dropping in and out constantly. I’ve tried to speak to a person but to no avail so kept being diverted to the my telstra app. I had to spend 6 hours in “conversation “ with someone and had to keep r ...

graygran
Level 2: Rookie

Recently the landline gives three rings and then our incoming calls stops - our callers cannot leave a message we do not have message bank do not want message bank, but DO WANT TO HAVE more rings and MUCH LONGER TIME FOR US ELDERLY CITIZENS TO GET TO ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

Tiffanys
Level 2: Rookie

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

JenniM25
Level 1: Cadet

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

KJG2
Level 1: Cadet

Is it possible to migrate my elderly mothers home phone number to her nursing home?

Android88
Level 2: Rookie

How do I connect landline to Telstra Smart Modem.

Reikioz
Level 1: Cadet

Hi,Currently with Telstra for both NBN and VoIP.  I am transferring both to a new RSP.  Telstra has told me that I cannot keep my VoIP number active with them after the transfer of NBN and so I may lose the number. What can I do to make sure I don't ...

Apetinis
Level 1: Cadet

Hi how can I extend the ringer for a vtech 15750 home phone. On the phone it self, it only allows for 6 rings before it goes to message bank. 

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

Rob151
Level 3: Gumshoe

The idiots working (in local exchange?) in our area have left a leg open and a permanenty open landline. So no telephone.We live in a mobile blackspot so Telstra have effectively cut off all our commuication other than internet.Its been four weeks. I ...

testra
Level 1: Cadet

I can't receive incoming calls on landline. I am on NBN. I have two options: turn off the telstra answer service and then any caller will receive a busy signal or leave the answer machine on and any call will go direct to the answer machine. I have s ...

Montaza
Level 5: Eagle Eye

I recently checked my landline phone which I only have as a backup in case mobile coverage fails which it has several times with stormy weather or bushfires. I am in the country for most of the time and it is useful to have a landline in case power g ...

GZinn001
Level 2: Rookie

Does Privacy Settings on Home phone work atm?I keep getting a sorry message.

Cr20
Level 1: Cadet

Sometime ago I placed a call out restriction on my home phone and need to remove it now

Colly3
Level 1: Cadet

I have moved, need to disconnect home phone, so new people can reconnect, the number is <removed for privacy>, need to do this ASAP,

Askmeagain1
Level 2: Rookie

The app wont let me login, keeps telling me it needs to verify my details!!! This has been going on for 2 weeks with hours and hours (6 hours today alone) on the support chat and phone and all they can offer is all the basic suggestions, reinstall th ...

chez16
Level 1: Cadet

for some reason my calls to home phone going to my mobile and i cant stop it i tried #21# it didnt work

Maddee78
Level 1: Cadet

About to start a knockdown/rebuild on my property and cannot find how to organise to get my phone line physically disconnected from street to house, similar to other services (electrical, water), so demolition company can start.

Leroy117
Level 1: Cadet

How the hell do I extend the ring time and cancel message bank on my nbn home phone.  I get no more than five seconds to answer the dam thing.  I have tried the suggested options. I can’t call the tech support because they don’t have staff to man the ...

KlipnKleenK9
Level 1: Cadet

My landline rings 4 times and hangs up. Message bank is off

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