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Sandra69
Level 1: Cadet

When making a call my number shows as a "private number" on the recipients phone, how can i change this to show my actual telephone number?

Avalon159
Level 2: Rookie

During the last 2 blackout we have had our Telstra T1000s landline has no dial tone, we do not have NBN & in 51 years with PMG, Telecom & now Telstra we have always had a dial tone & phone service during power outages, in fact I thought it was a "com ...

Jo781
Level 1: Cadet

I want to disconnecting my home phone and internet please. 

Aggie5
Level 2: Rookie

hi, I would like to cancel my home phone services with Telstra and no longer require my bigpond email address anymore with Telstra, how do i do this? tried to ring up and cannot get through on the 132200 number, given a link which is confusing and tr ...

Taff5
Level 1: Cadet
hoppy707
Level 2: Rookie

Hi,I am constantly having the home phone dropping out during calls, you know it is going to happen because there is a noise on the line before it drops out. The phone connected is a panasonic cordless. This problem has only been happening for the las ...

boob1
Level 2: Rookie

We had the NBN connected this morning. Since then out landline phone connection (with 3 extensions) has been lost We were told two different things by the technician and Telstra:1. The NBN technician says we have to connect our main phone to the new ...

SC_
Level 1: Cadet

So is there a way in which I can contact Telstra online to “chat”to be able to report a fault on the landline. Problem being no mobile coverage. Priority assistance and it is virtually impossible to just go to an ONLINE chat to report the fault. Sure ...

MP43
Level 1: Cadet

is the Telstra V580a 5.8 GHz Digital Cordless Phone with Answering Machine compatible with the NBN?

georgepapa71
Level 1: Cadet

Hello My 84 year old mothers phone line has been disconnected she recieved a letter about NBN and handed it to her landlord and didnt hear anything back she lives alone My mother also had a phone call saying she would be disconnected but she thought ...

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

KjP37
Level 1: Cadet

Hi can anyone please tell me how to fully cancel a home phone service for elderly aunt no longer able to use it but paying monthly fee. 
simple request but can’t seem to get straight answerthank you   

Rufi
Level 1: Cadet

Please let me know whether I can take mobile calls from my home phone under the $55.00 plan I am in. If I take national calls are they included in the plan?

aussie_battler
Level 2: Rookie

Has anyone found that you end up just going around in circles on the MyTelstra help app? First you have to get past the virtual assistant... I ask for "Live Help" & it asks if I need assistant changing sims When you get past the bot obstacle, it is o ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Danny72
Level 2: Rookie

The computer just hangs up after telling me to use the internet or app. These wont allow me to send the messages through and I can not find an email. I have a billing enquiry and have been hung up on by the computer service 17 times over two days. I ...

PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

apple123I
Level 2: Rookie

How to turn off home phone diversion to my mobile???  Have tried #21# but still there 

DL40
Level 1: Cadet

My mother in law moved out of her house in March this year and she still receives a monthly account for the service despite numerous phone calls, emails and online inquiries to disconnect the service.  It is so frustrating when I do finally get throu ...

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

claude7
Level 1: Cadet

Hi There is there a way to allow lan phone numbers to be visable when you make a call 

coco-loco
Level 1: Cadet

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line.  Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

andy19363
Level 1: Cadet

Is it actually possible to cancel your home phone without downloading an app or having to use a terrible texting system. I tried for half an hour yesterday, but eventually gave up after the person on the other end disappeared.......... surely it can' ...

heybob
Level 1: Cadet

is there a number I can actually ring to talk to someone?

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

Gen90
Level 2: Rookie

What was the difference between original Call Guardian 301 and the current MkII update?

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

ronmat
Level 2: Rookie

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

utu
Level 1: Cadet

How do you cancel call forwarding on your home phone ifyou can't do #21# as phone/line faulty,the option to Manage via your account is not available under your account,there is no option to do this automatically via phone prompts,you can't get throug ...

RussellAC
Level 3: Gumshoe

How do i make a space and use symbols when doing things like changing the Handset name.

Sim1z
Level 1: Cadet

I have recently cleared my voice mail and erased the message, however my Panasonic KX-TG7892 Home telephone still displays a message "New Voice Mail Press VM" which I can not clear.

ELIVORI
Level 1: Cadet

I am having trouble with the landline every time I am  Speaking to someone it cuts out and I am a seck woman and I cannot go without a phone it is urgent please try to fix it thank you please call us

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

Tiffanys
Level 2: Rookie

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

JenniM25
Level 2: Rookie

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

KJG2
Level 1: Cadet

Is it possible to migrate my elderly mothers home phone number to her nursing home?

Android88
Level 2: Rookie

How do I connect landline to Telstra Smart Modem.

Reikioz
Level 1: Cadet

Hi,Currently with Telstra for both NBN and VoIP.  I am transferring both to a new RSP.  Telstra has told me that I cannot keep my VoIP number active with them after the transfer of NBN and so I may lose the number. What can I do to make sure I don't ...

Apetinis
Level 1: Cadet

Hi how can I extend the ringer for a vtech 15750 home phone. On the phone it self, it only allows for 6 rings before it goes to message bank. 

Rob151
Level 3: Gumshoe

The idiots working (in local exchange?) in our area have left a leg open and a permanenty open landline. So no telephone.We live in a mobile blackspot so Telstra have effectively cut off all our commuication other than internet.Its been four weeks. I ...

PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

coco-loco
Level 1: Cadet

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line.  Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

andy19363
Level 1: Cadet

Is it actually possible to cancel your home phone without downloading an app or having to use a terrible texting system. I tried for half an hour yesterday, but eventually gave up after the person on the other end disappeared.......... surely it can' ...

Sassy60
Level 1: Cadet
Phascolarctos
Level 1: Cadet

Not a current Telstra customer (starting to see why....). Moving to a rural property with a Telstra landline and need to get it connected. Can't be too difficult but can't seem to do anything without being a Telstra customer. How do I set this up???  ...

DarnHard
Level 2: Rookie

ffs

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees   

sperm61
Level 1: Cadet

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum 

DebS31
Level 1: Cadet

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order.  Still no action has ...

Ding3
Level 1: Cadet

Communication is Telstra's business and yet trying to contact them is hopeless.  Their online chat window pops up temptingly but doesn't appear to be working.  I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

veryfrustrateda
Level 1: Cadet

Just connected to NBN. My home phone rings for approx 15 seconds and then either goes to message bank or nothing depending on whether I have message bank turned on or off. Have tried *9955# **61*101**55# but neither work. At present the only way to c ...

fnaust
Level 1: Cadet

I wonder if I can get the transcript of a specific call made from our landline to a mobile number, back in 2008. We don’t have landline phone anymore.Thanks.

JBY
Level 1: Cadet

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

Pete115
Level 1: Cadet

I received an SMS from TelstraPlus telling me to join up so I dont miss out. It was addressed to ms using my first name and sent to my mobile number.  Problem is I don't have a telstra account at all. 

Mangus1
Level 1: Cadet

Hi my landline is mon the non im with telstra the internet works and the phone rings but no dial tone just a buzzing noise i just paid my overdue account is this the reason. Thanks

frustratedduck
Level 1: Cadet

I have tried many many many times to get hold of Telstra to CANCEL my existing home phone line - but really dont appreciate my messages finally being answered at 1030pm.  Is there no way I can speak to a real human (actually I'd even settle for a dec ...

BC74
Level 1: Cadet

If I disconnect my home phone will this disconnect foxtel as well

Frustrated121
Level 1: Cadet

What is the best way of getting help from Telstra when the automated system pushes you around with no help at all even to the Telstra App which is so unhelpful when you are ringing from your landline.How can you speak to someone?

W212
Level 1: Cadet

Hello, I can't seem to find a way to email anyone so I hope you can help. My mother is an emergency priority assist customer with Telstra. Her phone line stopped working and you sent out a technician. Apparently the phone I only just bought Mum with ...

nothappy35
Level 1: Cadet

Nothing"s simple. Nbn sucks. Call centre sucks. Telstra sucks. Telstra has no idea how to look after it's loyal customers. They blatantly lie to you and basically don't give a damn. Why can't you just ring them, tell them the issue with their service ...

DoubleD2
Level 1: Cadet

Problem has resolved itself

AX3
Level 2: Rookie

How do I make a claim as my home phone line has been out of service for about two months now. I am not on NBN. Is there a number I can ring or a link (Please do not send the URL for Telstra home site) I can use ?  Thanks a lot  

Mickelthepickel
Level 1: Cadet

Can i get my land line phone number

Bruce890
Level 1: Cadet

My Fathers phone has been disconnected. It's his only line of communication. He has mild dementia and cancer plus emotional issues etc. Please help me, it's a safety issue. I cannot get hold of anyone. The bill has been paid.

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