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gsk2223
Level 1: Cadet

I can't receive calls from optus and vodafone networks to my landline. Can you help??

Dave626
Level 3: Gumshoe

Hi , for the last 3 days our landline has not been working. There is no dial tone but you can hear a very faint crackle. When you dial the number you can hear it ring from the phone you are ringing from but not the  actual phone  you are ringing. I h ...

Millys
Level 1: Cadet

I changed to a cheaper bundle and accidentally turned off my caller ID option and my parents want it reactivated but when I’ve tried to ring Telstra they just gave me online options which wasn’t helpful at all.

Askmeagain1
Level 2: Rookie

The app wont let me login, keeps telling me it needs to verify my details!!! This has been going on for 2 weeks with hours and hours (6 hours today alone) on the support chat and phone and all they can offer is all the basic suggestions, reinstall th ...

rocketman2
Level 1: Cadet

have no dial tone on my home phone unable to make calls or receive calls

walgett1
Level 1: Cadet

what code do you dial to remove call diversion to an interim mobile after nbn have repaired a fault

BeanCounter8
Level 1: Cadet

Incoming caller ID on the home landline has suddently stopped working and it has been working for many years. It just shows up as "Anonymous" for all incoming calls. My poor elderly mum is going crazy as she can't screen who is calling and keeps gett ...

flogger
Level 1: Cadet

I bought and paid for a phone at the Telstra online shop (bank proof/paid) on the 20th of May,so far I have seen nothing and after complaining to Telstra (ph call) I was told that the matter would be checked.Nearly 2 months later?????????????????I wa ...

sunshinenic
Level 1: Cadet

'Line Check Error' Message coming up on the handset 

Teresa23
Level 1: Cadet

I was switched from DODO to Telstra yesterday. Telstra gave me a notice that the connection will be taken place in 11th Aug. Since i am moving both my NBN internet and landline(VOIP) over to Telstra, there should be technician appointed to finish thi ...

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

Tiffanys
Level 2: Rookie

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

JenniM25
Level 1: Cadet

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

KJG2
Level 1: Cadet

Is it possible to migrate my elderly mothers home phone number to her nursing home?

Android88
Level 2: Rookie

How do I connect landline to Telstra Smart Modem.

Reikioz
Level 1: Cadet

Hi,Currently with Telstra for both NBN and VoIP.  I am transferring both to a new RSP.  Telstra has told me that I cannot keep my VoIP number active with them after the transfer of NBN and so I may lose the number. What can I do to make sure I don't ...

Apetinis
Level 1: Cadet

Hi how can I extend the ringer for a vtech 15750 home phone. On the phone it self, it only allows for 6 rings before it goes to message bank. 

Rob151
Level 3: Gumshoe

The idiots working (in local exchange?) in our area have left a leg open and a permanenty open landline. So no telephone.We live in a mobile blackspot so Telstra have effectively cut off all our commuication other than internet.Its been four weeks. I ...

gsk2223
Level 1: Cadet

I can't receive calls from optus and vodafone networks to my landline. Can you help??

Millys
Level 1: Cadet

I changed to a cheaper bundle and accidentally turned off my caller ID option and my parents want it reactivated but when I’ve tried to ring Telstra they just gave me online options which wasn’t helpful at all.

rocketman2
Level 1: Cadet

have no dial tone on my home phone unable to make calls or receive calls

flogger
Level 1: Cadet

I bought and paid for a phone at the Telstra online shop (bank proof/paid) on the 20th of May,so far I have seen nothing and after complaining to Telstra (ph call) I was told that the matter would be checked.Nearly 2 months later?????????????????I wa ...

BBB6
Level 1: Cadet
AlanMangroo
Level 1: Cadet

My mother in law has moved into a new house and signed up for Telstra internet and a phone line. The internet is working but the phone will only make outgoing call. When trying to call the phone does not ring. Her phone line is vital as she is a diab ...

margaretalberd
Level 2: Rookie

I am buying a new landline for hearing impairment I need to know if my priority line with Telstra will work if there is a power failure. Someone told me I need a special battery from Telstra. Is this so. Margaret

stagg91
Level 1: Cadet

Hi Gday team, Just a quick query - I've just set up my home phone with Telstra, and the line is working which is great, but I've got a few issues:1) The default called ID is turned off i.e. my phone shows on other peoples phones as a private number.2 ...

lironl2
Level 4: Private Eye

I have set up two rules and now I can't edit the rules or remove them.If I try, e.g. to disable a rule or delete a rule, I get the following message: Your attempt to use this feature is unsuccessful due to session timeout.  Please refresh the scren.  ...

Astro2
Level 1: Cadet

Most of the time the phone works ok. When talking on the phone for over 5-10 minutes I get a loud static noise but does not always happen. It is so loud as it drowns out the conversation and I have to hang up. I have put on another different phone an ...

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