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mackenzienut
Level 1: Cadet

I am moving addresses to same local exchange and want to take my number...I can;t get Telstar in any way shape or form on the phone to answer my questions. It is a business number and I need to keep it. They also don;t have new address properly when ...

Landline_1a
Level 1: Cadet

Home phone is landline connected to Telstra modem and NBN and is not working properlyI can use internet on iPad pro 10.5”troubleshooting through Telstra dashboard app shows- connection to Wifi is good- connection to internet is goodAfter turning NBN ...

Phoneless2
Level 1: Cadet

Hi I live in Bonogin Qld 4213have a granny flat/2nd house on property & after a new phone line with modem how do I go about getting this organised and could I get an estimate on cost to install? TIA

CL96
Level 1: Cadet

I've only joined this in the hope I can get through to a Telstra employee.  Last week I spent an hour on the phone having my deceased Mother's home phone account transferred to my name.  Now I don't have a home phone.  I have tried to access the mobi ...

Wen66
Level 2: Rookie

Since NBN connection incoming caller ID not working. Can someone help as are being hounded with nuisance calls.

auspugs
Level 1: Cadet

I have an asterisks system at home, and I want to make use of the Telstra number that has been assigned to me.  Anyone know how to setup the Telstra Modem to pass the calls through to the System?  and/or how to setup the trunk line to use the Telstra ...

SharonMB
Level 1: Cadet

Hi, I've just bought a Telstra home phone handset from the local Telstra store. There is no information in the box, on the receipt, or online, about how long the warranty period is. I've had one these "smart" handsets die on me before, so this time I ...

debba1
Level 1: Cadet

I am unable to locate the pairing button on my Telstra Easy  Control Desktop to the Easy Contol Additional handsets. Where is the actual pairing button!! I have realized my desktop is a model Tec-D and all the instructions for the additional handsets ...

DDW
Level 1: Cadet

I thought once we had NBN that I wouldn’t require the landline but was told I had to because of my PC. I gave no home phone anymore however I have had people telling me they are leaving messages on the old landline number as there is an automated mes ...

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

Rob151
Level 3: Gumshoe

The idiots working (in local exchange?) in our area have left a leg open and a permanenty open landline. So no telephone.We live in a mobile blackspot so Telstra have effectively cut off all our commuication other than internet.Its been four weeks. I ...

lionreader
Level 2: Rookie

I have been with a cable broadband connection for 20 years and now the deadline to connect to NBN is near so reluctantly i placed the NBN order.Our premises have HFC connectionsI have just received my NBN Smart Modem 2 with the corresponding black NB ...

GZinn001
Level 2: Rookie

I am getting unwanted calls and want to opt out of Directory Listing. On my computer or on MyTelstra app the option is not working and I cannot contact anyone at Telstra by phone. I just keep getting endless recordings or when I get through to someon ...

not-happy-jan2
Level 1: Cadet

the nearest telstra shop is over 60km away and he is over 80 so shouldn't travel.

Wilfred
Level 3: Gumshoe

I have a Telstra home phone which continually has a dead line. Note: we are in a NBN satellite location so phone does not go through any NBN connection. Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This ...

Woolie
Level 1: Cadet

Hello,  My elderly parents recently changed to Telstra NBN (Cable), so they last their original landline phone.  I purchased the Telstra TSH-D Desktop phone that connects wifi to their Telstra Smart Modem GenII.  Although the phone connected easily, ...

Roger-Brom
Level 1: Cadet

What action is needed to obtain free calls from a Pensioner home phone as advertised on TV?

ad333
Level 2: Rookie

I tried to upgrade from modem Technicolor TG797n v3 to TG800vacData side works fine, but the phone doesn’t work with new modem, works ok with old one.What do I need to do?

Simstar-108
Level 2: Rookie

I want to add a further layer of ID security on my Telstra account as I strongly suspect someone disconnected my home phone as probably knowing all the usual answers to questions that Telstra staff are most likely to ask to identify me.  Most people ...

DDW
Level 1: Cadet

I thought once we had NBN that I wouldn’t require the landline but was told I had to because of my PC. I gave no home phone anymore however I have had people telling me they are leaving messages on the old landline number as there is an automated mes ...

AussieAngel
Level 1: Cadet

Can not get through to 101, is there a problem or an outage?

GTR72
Level 1: Cadet

My NBN line unit is faulty

ozbaz
Level 1: Cadet

How do I reset 101 msge bank pin

Zoe87
Level 1: Cadet

How do I block a specific number being called from my home phone?

SharonMB
Level 1: Cadet

I previously had a Telstra Tvoice (503?) that paired, without any cords, to the Telstra Gen 2 Modem, by pressing the "pairing" button on the modem. Apparently Telstra don't sell Tvoice anymore. Is there another Telstra cordless phone that pairs with ...

Lucy100
Level 1: Cadet

My number occasionally shows as 'withheld' when I call someone.How do i fix this

Mumsy58
Level 1: Cadet

I have tried everything to extend the ring time on my home phone before message bank answers. I rang Telstra direct months ago & was told it was changed, it is not. I have researched how to using *99 etc & also did 101 settings on phone to change.Non ...

Abheraj
Level 1: Cadet

Hi, i need help to move service i dont want to discountious my landline number which is connected to my business

5532
Level 1: Cadet

messagebank service has failed. having to rely on 101 service

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