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c53
Level 1: Cadet

My husband and I are on the age pension.  Does Telstra give a rebate on our phone bills.  If yes how do we apply.

Onkel_Wichser
Level 1: Cadet

there is a loud humming noise on my mum's landline.

MusicJazz
Level 1: Cadet

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets?  If I moved to another telco, will it still work?

Roger6970
Level 1: Cadet

Caller ID on my home phone does not work since I installed the new modem supplied by you.    

Maca123
Level 1: Cadet

How do I stop call forwarding on my landline going to my mobile. Every time I call my landline from my mobile - the call diverts back to my mobile.

Justred1
Level 1: Cadet

How long should it take to fix my landline

jujuto
Level 1: Cadet

I lost my Caller Number Display after I moved to the NBN. It only showed 'Out of Area' message at the screen for each incoming call. Chat with Telstra online and problem is still not solved.

Frustrated89
Level 3: Gumshoe

A few days ago I lost my home phone and internet but all lights green on modem. Power off, pause, power back on restored internet but no phone.Modem (Arcadyan LH1000) showed phone disabled. A factory reset sorted that out, none of the phone edit func ...

john1100
Level 1: Cadet

Ever since we ported our land line from Optus over to Telstra NBN we cannot receive incoming calls from Optus carriers, however we can make outgoing calls to Optus.Telstra, Vodafone ever Skype calls get through just Optus calls dont, callers get mess ...

AB1949
Level 1: Cadet

I want to see the phone number on the screen of my new landline handset of incoming callers

pk47
Level 1: Cadet

Calling Telstra from mobile as landline has Foreign Batt A-leg 10V, B-leg 14V, to much interference to speak, when calling from mobile they just say "welcome to Telstra, we are srry.." then cuts off...

FP0
Level 1: Cadet
teddyboy2014
Level 6: Bloodhound

Due to sight and age, I purchased through Telstra A Telstra Easy Control Desktop phone Model Tec-DThe phone I have originally from Telstra when I purchased the NBN package works fine but I thought I could simply unplug it from the modem and input the ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Polly21
Level 1: Cadet

We had NBN connected on 1 Oct and had to change our landline number from a biz account to a residential one.It took a month, but had to get a new number. 1 Nov, the phone was working.12 days later it stopped as Telstra tried to replace it with our ol ...

jojo3913
Level 1: Cadet

Ariel Landline has been disconnected by a truck,  NBN is connected via  Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

LexLou
Level 1: Cadet

I've been on the chat screen for approx 18 hours. I spoke to four different consultants and had to repeat the same info again. They keep telling me their shift is ending so their colleague is taking over. The story was that I cannot get ADSL to my ad ...

Kels5
Level 1: Cadet

We are demolishing a home and I have contacted the Telstra Network Integrity team who have advised that they need to come out and inspect the property and then give us a quote on the work that is required. I could not get a quote on the phone or a ba ...

Footprint20
Level 1: Cadet

Crackle only recently started with no hardware changes made, tried filters, cables and tested phone on another line it either the router or line somehow. Tried contacting; 3 different support numbers either no answer or hung up on me. Trying to sort ...

junior48
Level 1: Cadet

How do I retrieve an answered call number on my landline

lironl2
Level 5: Eagle Eye

Does anyone know how to change the Messagebank delay when nothing seems to change it? My friend can't change the delay time for an unanswered call to go to Messagebank on their home phone.  No matter what time they set using *99xx# or the MyAccount w ...

Mil2
Level 1: Cadet

Hi, We are sick of our home phone/ land line - the only people that ring it are scammers. Should we just pull it out of the wall to stop the calls? Or do we have to contact Telstra to get it disconnected? Will it affect our internet?

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Mygoofyphpne
Level 1: Cadet

It started when NBN was installed a few years ago. My 4th bedroom is where my PC's are. The NBN box was installed there, my daughter used to work from home there old tech with a desktop phone and ear phones plugged in. I have a line into the house to ...

jojo3913
Level 1: Cadet

Ariel Landline has been disconnected by a truck,  NBN is connected via  Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 24: Supreme Being cf4
Level 24: Supreme Being

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Gilijustin
Level 1: Cadet

I need to find evidence that a call was made to a number from my home phone.  My bills don't have any details of the outgoing calls from the phone.  Is it possible to get this information?  The call was made in 2016?

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

hvteng
Level 1: Cadet

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Westy27
Level 1: Cadet

I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

Gen90
Level 2: Rookie

What was the difference between original Call Guardian 301 and the current MkII update?

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

ronmat
Level 2: Rookie

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

utu
Level 1: Cadet

How do you cancel call forwarding on your home phone ifyou can't do #21# as phone/line faulty,the option to Manage via your account is not available under your account,there is no option to do this automatically via phone prompts,you can't get throug ...

RussellAC
Level 3: Gumshoe

How do i make a space and use symbols when doing things like changing the Handset name.

Sim1z
Level 1: Cadet

I have recently cleared my voice mail and erased the message, however my Panasonic KX-TG7892 Home telephone still displays a message "New Voice Mail Press VM" which I can not clear.

ELIVORI
Level 1: Cadet

I am having trouble with the landline every time I am  Speaking to someone it cuts out and I am a seck woman and I cannot go without a phone it is urgent please try to fix it thank you please call us

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

Tiffanys
Level 2: Rookie

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

JenniM25
Level 2: Rookie

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

KJG2
Level 1: Cadet

Is it possible to migrate my elderly mothers home phone number to her nursing home?

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

icream
Level 1: Cadet

I have asked Telstra to change my landline from complex to simplex services for a month but no one helping. 

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

GrannyChris74
Level 1: Cadet

I can download the bill just cant get details of any numbers that have been called

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

Maggie2110
Level 1: Cadet

How to enable caller ID on home phone

The_Kings
Level 1: Cadet
PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

coco-loco
Level 1: Cadet

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line.  Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

andy19363
Level 1: Cadet

Is it actually possible to cancel your home phone without downloading an app or having to use a terrible texting system. I tried for half an hour yesterday, but eventually gave up after the person on the other end disappeared.......... surely it can' ...

Sassy60
Level 1: Cadet

Phascolarctos
Level 1: Cadet

Not a current Telstra customer (starting to see why....). Moving to a rural property with a Telstra landline and need to get it connected. Can't be too difficult but can't seem to do anything without being a Telstra customer. How do I set this up???  ...

DarnHard
Level 2: Rookie

ffs

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees   

sperm61
Level 1: Cadet

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum 

DebS31
Level 1: Cadet

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order.  Still no action has ...

Ding3
Level 1: Cadet

Communication is Telstra's business and yet trying to contact them is hopeless.  Their online chat window pops up temptingly but doesn't appear to be working.  I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

veryfrustrateda
Level 1: Cadet

Just connected to NBN. My home phone rings for approx 15 seconds and then either goes to message bank or nothing depending on whether I have message bank turned on or off. Have tried *9955# **61*101**55# but neither work. At present the only way to c ...

fnaust
Level 1: Cadet

I wonder if I can get the transcript of a specific call made from our landline to a mobile number, back in 2008. We don’t have landline phone anymore.Thanks.

JBY
Level 1: Cadet

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

Pete115
Level 1: Cadet

I received an SMS from TelstraPlus telling me to join up so I dont miss out. It was addressed to ms using my first name and sent to my mobile number.  Problem is I don't have a telstra account at all. 

Mangus1
Level 1: Cadet

Hi my landline is mon the non im with telstra the internet works and the phone rings but no dial tone just a buzzing noise i just paid my overdue account is this the reason. Thanks

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