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Jazz2020
Level 2: Rookie

Hello I just had my home phone line transferred over to NBN. No internet. 
I have removed message bank #99# My problem is the home phone only rings 5 times, my mother can not get to phone that fast nor know how to use message or look up missed calls i ...

Sassy60
Level 1: Cadet
Roxy20
Level 1: Cadet

is there a thing called you connect? It's cheaper way to call family when you are away from home

Minnow
Level 2: Rookie

I recently connected to the NBN and have ported my phone across. My NBN provider is not Telstra and so I want to cancel the Telstra billing for the Telstra landline phone, how do I do that? If I phone 132200 you get put through automated selection an ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wat3
Level 1: Cadet

We have no dial tone, how do we know if there is something wrong with the handset, because if someone rings we can't hear them, they can hear us. Telstra are trying to help with the Landline!

Phascolarctos
Level 1: Cadet

Not a current Telstra customer (starting to see why....). Moving to a rural property with a Telstra landline and need to get it connected. Can't be too difficult but can't seem to do anything without being a Telstra customer. How do I set this up???  ...

SeaEagleForever
Level 2: Rookie

I've been trying to activate Simultaneous ring on my home phone so it also rings the mobile but I keep getting this error message:I have set up the numbers but can't activate the rule.This has been like this for some months now since I discovered thi ...

Seliks
Level 1: Cadet

What do I activate to make my name & number visible to someone receiving my call 

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

Gen90
Level 2: Rookie

What was the difference between original Call Guardian 301 and the current MkII update?

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

ronmat
Level 2: Rookie

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

Sassy60
Level 1: Cadet
Phascolarctos
Level 1: Cadet

Not a current Telstra customer (starting to see why....). Moving to a rural property with a Telstra landline and need to get it connected. Can't be too difficult but can't seem to do anything without being a Telstra customer. How do I set this up???  ...

DarnHard
Level 2: Rookie

ffs

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees   

sperm61
Level 1: Cadet

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum 

DebS31
Level 1: Cadet

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order.  Still no action has ...

Ding3
Level 1: Cadet

Communication is Telstra's business and yet trying to contact them is hopeless.  Their online chat window pops up temptingly but doesn't appear to be working.  I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

veryfrustrateda
Level 1: Cadet

Just connected to NBN. My home phone rings for approx 15 seconds and then either goes to message bank or nothing depending on whether I have message bank turned on or off. Have tried *9955# **61*101**55# but neither work. At present the only way to c ...

fnaust
Level 1: Cadet

I wonder if I can get the transcript of a specific call made from our landline to a mobile number, back in 2008. We don’t have landline phone anymore.Thanks.

JBY
Level 1: Cadet

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

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