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Soba12
Level 1: Cadet

My new TEC-C does not ring nor does the paging button appear to work. I have removed the batteries and registered the phone a few times. The handset does have a ring tone  when I am setting the volume, melody etc just not when there is a phone call.

Dan76
Level 4: Private Eye

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

Poppi
Level 1: Cadet

I have sold my home and need to disconnect service,, how do I do it

NanB
Level 1: Cadet

I have doscarded my home phone handset as the huge majority of calls we get are from scammers. I retrieve messages from message bank 101 using my mobile.  Is there any way of reducing the length of time the call rings, before diverting to message ban ...

vivianne1
Level 1: Cadet

I need to change pin number, so I can access my voicmail

Bobraham
Level 1: Cadet

HelloWe had a very unsavoury phone call on our landline last night. My question is, is there a way to retrieve that number that called us? Thanks in advance. 

Caz33
Level 1: Cadet

My elderly parents home phone underground cable was accidentally cut and now they have no home phone.  Is it possible to have this fixed?

Terrier56
Level 1: Cadet

I've had a window open for Telstra "online support" (chose the option after a recorded message told me the phone wait time was 45-50 minutes). I've been waiting 1 hour 18 minutes so far ... is this usual?  

OccasBigpndUser
Level 5: Eagle Eye

Live on a rural property regional NSW.   Lost all our fences and any fitted Telstra signage in last year's bushfires.  Engaged a DBYD contractor as knew multiple lines run through / across our land, and all fences have now been rebuilt.    Where can ...

jujuto
Level 1: Cadet

I lost my Caller Number Display after I moved to the NBN. It only showed 'Out of Area' message at the screen for each incoming call. Chat with Telstra online and problem is still not solved.

iancal
Level 1: Cadet

My elderly parents who are in their nineties and my father has a bad heart , have consistently have problems with their land line, The phone will only receive calls occasionally probably about one in Ten calls will go through when you try and contact ...

dayhawk
Level 1: Cadet

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Adella
Level 1: Cadet

Hi I was wanting to cancel voicemail on my parents account please. They don’t require it. 
thank you 

Syphur_666
Level 1: Cadet

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem.  Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

JanW2
Level 1: Cadet

Got an NBN plan change from phone only to phone and data/internet.  Got modem connected but phone number is different even though we asked for existing number to be moved across.  Easiest way to rectify?  Been waiting on chat for over an hour and not ...

BaldDave
Level 5: Eagle Eye

The back hut at BALD HILLS telephone exchange Qld, next to my property has a whining air-conditioner. It is one of 2 box air-conditioners that make a high-pitched squeal that can be heard 24hours a day in our house.
 This needs to be addressed as the ...

unhappy39
Level 1: Cadet

I see that Telstra Plus have yet again shown how incompetent they are. Gives us points, then allows randoms to use them before we get them. Lodged a complaint, only to be told too bad, nothing they can do. So we lose yet again. Won't return the point ...

Bails77
Level 1: Cadet

Old phone with display

WAHA
Level 1: Cadet

For the last two weeks I have been unable to make or receive phone calls, all though telstra has tried to help the issue is still ongoing

Shazpa01
Level 1: Cadet

We used to have this service, but when I changed plans with Telstra recently, it was removed from our service. How can I get it reinstated? It is utterly rediculous that I cant just talk to someone about this problem.

Macs101
Level 1: Cadet

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls  to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Dalty1
Level 1: Cadet

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

2741
Level 1: Cadet

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

brl121
Level 5: Eagle Eye

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

user5zillion
Level 2: Rookie

On Telstra's Call Forwarding Rule page, number 1272250025 gives an invalid number message. Can I use this page to forward unwanted calls to a Telstra supplied number, and if so how? I am familiar with other methods of blocking calls, but I prefer thi ...

Dan76
Level 4: Private Eye

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

dayhawk
Level 1: Cadet

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Syphur_666
Level 1: Cadet

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem.  Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

firefly1921
Level 1: Cadet

I need my home ph line fixed. I can't send an email so how do i get a message to telstra as no mobile coverage either?

MinniesMom
Level 1: Cadet

I have just connected a new Tec-c phone and handset 1 is working well.  Handset 2 says unregistered.  I have tried everything and used a number of different pin numbers but cannot get it to work.  Any help would be appreciated.  Thanks in advance  

END24
Level 1: Cadet

I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...

Blueshark1
Level 1: Cadet

Hand set has got silence on it cant remove

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

Adambasil75
Level 1: Cadet

Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write. 

My mother has been gi ...

Pedro141
Level 3: Gumshoe

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

MusicJazz
Level 1: Cadet

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets?  If I moved to another telco, will it still work?

jojo3913
Level 1: Cadet

Ariel Landline has been disconnected by a truck,  NBN is connected via  Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 24: Supreme Being cf4
Level 24: Supreme Being

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Gilijustin
Level 1: Cadet

I need to find evidence that a call was made to a number from my home phone.  My bills don't have any details of the outgoing calls from the phone.  Is it possible to get this information?  The call was made in 2016?

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

hvteng
Level 1: Cadet

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Westy27
Level 1: Cadet

I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Gen90
Level 2: Rookie

What was the difference between original Call Guardian 301 and the current MkII update?

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

ronmat
Level 2: Rookie

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

JanW2
Level 1: Cadet

Got an NBN plan change from phone only to phone and data/internet.  Got modem connected but phone number is different even though we asked for existing number to be moved across.  Easiest way to rectify?  Been waiting on chat for over an hour and not ...

Macs101
Level 1: Cadet

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls  to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Dalty1
Level 1: Cadet

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

2741
Level 1: Cadet

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Celeriak
Level 1: Cadet

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

The_Kings
Level 1: Cadet
PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

coco-loco
Level 1: Cadet

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line.  Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

Sassy60
Level 1: Cadet
DarnHard
Level 2: Rookie

ffs

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees   

sperm61
Level 1: Cadet

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum 

DebS31
Level 1: Cadet

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order.  Still no action has ...

Ding3
Level 1: Cadet

Communication is Telstra's business and yet trying to contact them is hopeless.  Their online chat window pops up temptingly but doesn't appear to be working.  I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

veryfrustrateda
Level 1: Cadet

Just connected to NBN. My home phone rings for approx 15 seconds and then either goes to message bank or nothing depending on whether I have message bank turned on or off. Have tried *9955# **61*101**55# but neither work. At present the only way to c ...

fnaust
Level 1: Cadet

I wonder if I can get the transcript of a specific call made from our landline to a mobile number, back in 2008. We don’t have landline phone anymore.Thanks.

JBY
Level 1: Cadet

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

Pete115
Level 1: Cadet

I received an SMS from TelstraPlus telling me to join up so I dont miss out. It was addressed to ms using my first name and sent to my mobile number.  Problem is I don't have a telstra account at all. 

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