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Level 1: Cadet

yesterday

Problem with my NBN home phone, if a call comes in and I pick up and push the green button the call drops out and the screen shows the battery is now flat having been fully charged only seconds before. the call is recorded as a missed call. If I take ...

Level 1: Cadet

Sunday

two many spam calls, most days i turn home phone off.

Level 1: Cadet

Friday

Does the Priority Assist Phone have messagebank once connected to the NBN? If so how do you do it?

Level 2: Rookie

Saturday

I have been trying to select call forwarding through the website and the app and the system is broken.On the app it just returns you back to the Home Screen and on the website, it errors out.
is Telstra fixing this?

Level 6: Bloodhound

2 weeks ago

For the last 2 weeks we have been receiving calls to our home phone at 1100pm at night but thephone only rings once .How can we report this ,could it be a Telstra routine gone wrong or is it nuisance calls.

Level 2: Rookie

3 weeks ago

The problem is I can be on the phone having a conversation when the Telstra Smart Handset suddenly disconnects from the Telstra Smart Modem Gen 2. The only way to reconnect is to power cycle the modem. I am in the same room as the modem , so it is no ...

Level 2: Rookie

2 weeks ago

I have just bought a new 'Telstra Smart Handset - Cordless.I am wondering about charging the batteries.Can you leave the battery charger on overnight to charge the batteries or do you have to turn off the charger when the batteries are fully charged? ...

Level 2: Rookie

2 weeks ago

Hi, does anyone know if there are charges applied to this plan fo diverting landline calls to a mobile? thanks

Level 1: Cadet

3 weeks ago

My old landline is still recorded in the White Pages - see reference below. Can you please arrange for White Pages to delete it (they need your authorisation) because: 1. I haven't used it for 4+ years 2. It became defunct when I changed from Broadba ...

Level 1: Cadet

3 weeks ago

HiCan someone advise if the Telstra Easy Control - Corded Desktop is NBN ready ? My elderly parents need a new home phone and have the FTTC modem from Telstra. Just wondering if this phone is will work with the Telstra modem ?Thanks

Level 1: Cadet

3 weeks ago

What does "service is unavailable" mean when you try to call a landline number?

Level 1: Cadet

4 weeks ago

Hi Guys.I'd really appreciate some feedback regarding whose responsibility it is (and if there are any associated costs involved) in the trimming of tree branches that are applying pressure to my incoming Telstra cable at the street power pole.It is ...

Level 1: Cadet

4 weeks ago

How do I get lift phone connected to nbn

Level 2: Rookie

May

We've been having an issue with our landline, for some reason it's decided to only ring for five seconds before sending the call to MessageBank, leaving no time to answer any calls. The equipment we have are:Router - Telstra Smart Modem Gen 2DECT Pho ...

Level 1: Cadet

a month ago

Around 10 months ago, after being put on NBN I noticed our home phone was listed as private and had a private setting, which I was unable to alter through My Telstra. Silly me, I thought it would have been fixed by now but it is still listed as priv ...

Level 1: Cadet

a month ago

My 86 year old mother in law does not want message bank on her land line via the NBN. she doesn't want to talk to any one as she says they are hard to understand

Level 1: Cadet

May

We have NBN with Telstra
We were contacted some weeks back by Telstra offering us a 5G modem on a 30 day trial. We accepted this
The modem arrived 10 days ago and worked for 6 hours then failed
I have been talking to technical in India for 9 days and t ...

Level 1: Cadet

a month ago

I want to remove my home address from the white pages directory, how can this be done

Level 1: Cadet

a month ago

being trying to call both numbers for help to fix my issue with my landlinefor about 3 hours now,im a priority asstance customer,my phone makes a cracking sound and its hard to hear the person on the other end off the phone.can anybody from telstra h ...

Level 1: Cadet

a month ago

My mum recently moved from QLD to VIC. She wants to set up a Telstra Home Phone Essentials plan (she's 84). Because of her age, she stopped driving and her driver's licence is now expired.Can she set up a Telstra account if her licence is expired and ...

Level 1: Cadet

a month ago

I received the Telstra Smart Modem Gen 2 with Voice Backup over a month ago now and they said to just plug your phone in and it would work. I have the vetch 17250 phone and unfortunately it doesn't even have a dial tone when I pick it up to ring out. ...

Level 1: Cadet

May

When I try to make outgoing call I hear dial tone then nothing. When I try incoming the phone rings but you cannot hear anything also. I used my mobile to test incoming calls and usually my name will show but now screen is blank. Any help would be ap ...

Level 1: Cadet

a month ago

Good morning It appears that my 93 year old mother with dementia might be being scammed by old calling financial advisors. She has made an appointment with them to come to her house but did not take down my contact details. Is there anyway I can find ...

Level 1: Cadet

a month ago

But I can ring out and receive calls

Level 5: Eagle Eye

a month ago

Hi, tried to make an international call last night for Mother's day and the phone rang once on the other end and then there was silence on the line. Doesn't appear to be anything wrong with the phone on the other end (sent messages overnight). I have ...

Level 1: Cadet

Friday

Does the Priority Assist Phone have messagebank once connected to the NBN? If so how do you do it?

Level 2: Rookie

2 weeks ago

Hi, does anyone know if there are charges applied to this plan fo diverting landline calls to a mobile? thanks

Level 1: Cadet

3 weeks ago

Level 2: Rookie

May

Level 1: Cadet

May

Level 1: Cadet

a month ago

I want to remove my home address from the white pages directory, how can this be done

Level 1: Cadet

a month ago

Level 1: Cadet

a month ago

Level 5: Eagle Eye

a month ago

Level 5: Eagle Eye

May

Messagebank must have been activated after recent transition to NBN.Now have a stuttered dial tone which I guess that there is a message waiting. As I have never used or wanted messagebank how is it turned off?Have tried #99# and announcement says th ...

Level 1: Cadet

May

Hello,I am building a new granny flat that has it's own street frontage and Council has allocated it a unique address, my question do I just provide a lead in cable to the street frontage as would be the case if it were a new houes?Thanks

Level 2: Rookie

April

I switched off my home phone answering machine about 3 years ago. The default voice is female. However, when my sister tried to call when I was out, she heard a man's recorded voice claiming to be my answering machine and telling her to leave a messa ...

Level 1: Cadet

April

For an unknown reason message bank has commenced on my home phone. How do I get rid of this. I have tried the following 125101 follow prompts and press 5*91 no number101 follow prompts Is there a new way to remove this. Thanks

Level 1: Cadet

April

Hi everyone, I'm hoping that someone in the community can provide a clearer answer than I received over the phone from Telstra. This is a landline only household (UNIDEN XDECT 8155+2) which has no need of the internet. We are on the 'connect to the ...

Level 6: Bloodhound

April

Hi, I purchased a new phone from Telstra on-line (Bonus points) because of large numbers, I am 72 years old.I am connected to the NBN but still have a landline.Phone worker great for two months then failed. After phoning Telstra, and resetting my Com ...

Level 3: Gumshoe

March

Hi, I have been having issues with the landline through the telstra modem. The phone will work fine then drop out randomly. It may be during a call and sometimes not. a repower of the modem fixes the issue but it will just drop out again. the interne ...

Level 2: Rookie

April

I recently purchased and set up a Telstra Guardian 301 phone, which includes an answering machine. Any messages left still continue to go to the old VoiceMail (101) set up. How do I switch this off so messages are left on the Answering Machine??

Level 1: Cadet

March

Hello, following my mum’s passing we are selling our (her) family home for over 50 years. We’ve had the same number for that time (before there was even the 9 in front of it. We’re devestated to disconnect the number and have been paying $60 per mont ...

Level 5: Eagle Eye

March

When the rain started, our landline no longer worked. All the lights on the Telstra Smart Modem are working fine. We still have the internet/email. But the telephone line has no dial tone and is completely silent. Oddly enough, if people ring us, ...

Level 5: Eagle Eye

March

Talking to an elderly casual acquaintance with a landline problem. Lives in an NBN ready area and has until January 2022 to connect FTTC.Has no Internet, only a landline currently on the old copper network.Landline went faulty, no in or out calls, li ...

Level 1: Cadet

February

how do i do that

Level 1: Cadet

February

Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...

Level 2: Rookie

February

I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A. Will they connect. Thank you.

Level 6: Bloodhound

December

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Level 4: Private Eye

January

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

Level 1: Cadet

May

Hi guys Fit-out work for an office is scheduled to begin in the near future.
The question is that I need two phone numbers, one for calling and one for a fax. How should I prepare in regards to electrical fit-out work in order to access a normal phone ...

Level 1: Cadet

February

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

Level 1: Cadet

February

My phone is an NBN phone using Fixed Wireless. Recently the message bank was not activating when someone called our home phone. The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps. I ran ...

Level 1: Cadet

February

Is there a way to have a recorded greeting but no message option?

Level 1: Cadet

February

Level 1: Cadet

February

Wish to cancel the home phone as soon as possible. Is being disconnected from the 12 th of February and do not want the nbn.

Level 1: Cadet

February

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Level 1: Cadet

January

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Level 1: Cadet

January

Level 1: Cadet

January

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

Level 1: Cadet

January

The 101 service no longer offers the option to call back

Level 1: Cadet

January

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

Level 1: Cadet

January

Got an NBN plan change from phone only to phone and data/internet. Got modem connected but phone number is different even though we asked for existing number to be moved across. Easiest way to rectify? Been waiting on chat for over an hour and not ...

Level 1: Cadet

January

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Level 1: Cadet

January

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

Level 1: Cadet

January

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Level 1: Cadet

January

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Level 1: Cadet

December

Have been having similar home phone issues after installation of NBN. Today unable to make phone calls. After dialing the phone number, after one or two rings the phone automatically cuts off. Unable to answer any incoming calls as the caller is u ...

Level 3: Gumshoe

November

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Level 1: Cadet

November

My father's landline is automatically diverting to voicemail. How do I stop this?

Level 1: Cadet

November

Level 1: Cadet

November

I would like to connect home phone line.I want to keep number.

Level 1: Cadet

November

I have just connected the NBN. I no longer have caller ID to see who is calling me. Can I set it back up again and if so does it incur a cost thanks

Level 1: Cadet

November

Level 1: Cadet

October

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

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