Home Phones

Ask a question

image

All Posts
Answered
Unanswered

Level 1: Cadet

3 hours ago

Hi I am moving house in the near future but need to find out what steps I need to take for my home phone as well as Foxtel from Telstra.

Level 1: Cadet

yesterday

My father passed away suddenly in September this year and it was very difficult for me to deal with.He was always a stickler for paying his bills on time and I was quite distressed when I was given a pile of his uncollected mail to find overdue Telst ...

Level 1: Cadet

Thursday

I have moved on from you, telstra, but I keep getting a bill sent telling me that I have $33.13 credit. I have contacted you and was told that it would be refunded but a month later I get a new bil with the same credit on it. Tony

Level 1: Cadet

Wednesday

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

Level 1: Cadet

Wednesday

I have been trying to contact Telstra to no avail.My problem is the Telstra lines between the power poles are hanging way to low. I can actually touch them by standing under them (not that I want to touch them). One of our cars cannot enter the drive ...

Level 1: Cadet

Wednesday

Telstra Easy Control Cordless Phone

Level 1: Cadet

Tuesday

Can I disconnect my home phone as I don’t use it.

Level 1: Cadet

Tuesday

I don't use my landline. Am I being charged for it?

Level 1: Cadet

Sunday

Hi everyone, I hope someone can please help me with my issue. At my premises, I have two phone lines. One is my current landline and another is just the line which utilised my Naked DSL plan (doesn't have an active phone on it). I have upgraded the N ...

Level 6: Bloodhound

3 weeks ago

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Level 1: Cadet

Saturday

My new TEC-C does not ring nor does the paging button appear to work. I have removed the batteries and registered the phone a few times. The handset does have a ring tone when I am setting the volume, melody etc just not when there is a phone call.

Level 4: Private Eye

a week ago

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

Level 1: Cadet

December

I have sold my home and need to disconnect service,, how do I do it

Level 1: Cadet

a week ago

I have doscarded my home phone handset as the huge majority of calls we get are from scammers. I retrieve messages from message bank 101 using my mobile. Is there any way of reducing the length of time the call rings, before diverting to message ban ...

Level 1: Cadet

a week ago

I need to change pin number, so I can access my voicmail

Level 1: Cadet

2 weeks ago

HelloWe had a very unsavoury phone call on our landline last night. My question is, is there a way to retrieve that number that called us? Thanks in advance.

Level 1: Cadet

2 weeks ago

My elderly parents home phone underground cable was accidentally cut and now they have no home phone. Is it possible to have this fixed?

Level 1: Cadet

2 weeks ago

I've had a window open for Telstra "online support" (chose the option after a recorded message told me the phone wait time was 45-50 minutes). I've been waiting 1 hour 18 minutes so far ... is this usual?

0 Likes
326 Views
9 Replies
2 weeks ago by Reggie4806

Level 5: Eagle Eye

2 weeks ago

Live on a rural property regional NSW. Lost all our fences and any fitted Telstra signage in last year's bushfires. Engaged a DBYD contractor as knew multiple lines run through / across our land, and all fences have now been rebuilt. Where can ...

Level 1: Cadet

November

I lost my Caller Number Display after I moved to the NBN. It only showed 'Out of Area' message at the screen for each incoming call. Chat with Telstra online and problem is still not solved.

Level 1: Cadet

2 weeks ago

My elderly parents who are in their nineties and my father has a bad heart , have consistently have problems with their land line, The phone will only receive calls occasionally probably about one in Ten calls will go through when you try and contact ...

Level 1: Cadet

2 weeks ago

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Level 1: Cadet

2 weeks ago

Hi I was wanting to cancel voicemail on my parents account please. They don’t require it.
thank you

Level 1: Cadet

2 weeks ago

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem. Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

Level 1: Cadet

2 weeks ago

Got an NBN plan change from phone only to phone and data/internet. Got modem connected but phone number is different even though we asked for existing number to be moved across. Easiest way to rectify? Been waiting on chat for over an hour and not ...

Level 6: Bloodhound

3 weeks ago

Level 4: Private Eye

a week ago

Level 1: Cadet

2 weeks ago

Level 1: Cadet

2 weeks ago

Level 1: Cadet

3 weeks ago

I need my home ph line fixed. I can't send an email so how do i get a message to telstra as no mobile coverage either?

Level 1: Cadet

a month ago

I have just connected a new Tec-c phone and handset 1 is working well. Handset 2 says unregistered. I have tried everything and used a number of different pin numbers but cannot get it to work. Any help would be appreciated. Thanks in advance

Level 1: Cadet

a month ago

I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...

Level 1: Cadet

a month ago

Hand set has got silence on it cant remove

Level 1: Cadet

September

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

0 Likes
996 Views
16 Replies
December by ProfessorPhone

Level 1: Cadet

December

Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write.

My mother has been gi ...

Level 3: Gumshoe

November

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

Level 1: Cadet

November

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets? If I moved to another telco, will it still work?

Level 1: Cadet

November

Ariel Landline has been disconnected by a truck, NBN is connected via Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 24: Supreme Being

November

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Level 1: Cadet

November

I need to find evidence that a call was made to a number from my home phone. My bills don't have any details of the outgoing calls from the phone. Is it possible to get this information? The call was made in 2016?

Level 2: Rookie

October

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

Level 1: Cadet

November

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Level 1: Cadet

October

I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.

Level 1: Cadet

October

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Level 2: Rookie

September

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

Level 2: Rookie

October

as in title, my land line from the telstra smart modem technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Level 2: Rookie

September

What was the difference between original Call Guardian 301 and the current MkII update?

Level 2: Rookie

September

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

Level 1: Cadet

September

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Level 2: Rookie

September

Is there a cost for forwarding a call from a landline to a mobile? Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

Level 1: Cadet

Wednesday

Level 1: Cadet

2 weeks ago

Level 1: Cadet

2 weeks ago

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Level 1: Cadet

2 weeks ago

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

Level 1: Cadet

2 weeks ago

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Level 1: Cadet

3 weeks ago

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Level 1: Cadet

December

Have been having similar home phone issues after installation of NBN. Today unable to make phone calls. After dialing the phone number, after one or two rings the phone automatically cuts off. Unable to answer any incoming calls as the caller is u ...

Level 3: Gumshoe

November

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Level 1: Cadet

November

My father's landline is automatically diverting to voicemail. How do I stop this?

Level 1: Cadet

November

Level 1: Cadet

November

I would like to connect home phone line.I want to keep number.

Level 1: Cadet

November

I have just connected the NBN. I no longer have caller ID to see who is calling me. Can I set it back up again and if so does it incur a cost thanks

Level 1: Cadet

November

Level 1: Cadet

October

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

Level 1: Cadet

October

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

Level 1: Cadet

October

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line. Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

Level 1: Cadet

October

Level 2: Rookie

October

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees

Level 1: Cadet

October

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum

Level 1: Cadet

September

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order. Still no action has ...

Level 1: Cadet

September

Communication is Telstra's business and yet trying to contact them is hopeless. Their online chat window pops up temptingly but doesn't appear to be working. I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

Level 1: Cadet

September

Level 1: Cadet

September

Just connected to NBN. My home phone rings for approx 15 seconds and then either goes to message bank or nothing depending on whether I have message bank turned on or off. Have tried *9955# **61*101**55# but neither work. At present the only way to c ...

Level 1: Cadet

September

I wonder if I can get the transcript of a specific call made from our landline to a mobile number, back in 2008. We don’t have landline phone anymore.Thanks.

Level 1: Cadet

September

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

Our community experts

ProfessorPhone
Level 23: Superhero

Follow
brl121
Level 6: Bloodhound

Monday

Follow
Jupiter
Level 25: The Singularity

Online Now

Follow
awulf
Level 5: Eagle Eye

2 weeks ago

Follow

Hello
- Profile
- Notification
- Messages
- Settings
- Register
- |
- Sign In
- |
- Help

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit