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Henkka
Henkka
Level 1: Cadet
yesterday

Plan details missing from My Account, cant get through to anyone to help

Hi, When I login to My Account, I added my land line account number but dont see my landline details on the dashboard, and so I cant see my contract details - pricing and everything. I tried to call 132200 and have not been able to find a good option ...

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peacefulnikki
peacefulnikki
Level 1: Cadet
Friday

want to change current home phone number

Hi there,I don't like my current home phone number, would like to change to a different one.what should I do, how can I choose the number I like?Cheers,  

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Roslyn14
Roslyn14
Level 1: Cadet
Friday

Cordless phone saying unregistered

Our wifi was off last Sunday for a few hours. And then when we got wifi back our telstra cordless phone has no ring tone. On the screen it has unregistered? Ive pressed the button to register. And a pin is required. Ive tried 0000 and last 4 numbers ...

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lisalea
lisalea
Level 1: Cadet
Friday

customer service officer

what number can I actually talk to a customer service officer without constantly being redirected to the App which can't fix my issue ?

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mfsydney
mfsydney
Level 1: Cadet
a week ago

Telstra refused to port a landline to another provider

Telstra disconnected the landline while changing to another provider (iinet). Now my mother has no landline, and she's elderly and needs it, as she doesn't like using mobile. How do I reverse this disconnection asap?

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NickPet_Gamer
NickPet_Gamer
Level 1: Cadet
Thursday

I need help getting outbound contacts to hear me / speak to me when using a TSH-C handset

I have a Sagemcom Fast 5355 modem and a couple of Telstra Smart phones which, when paired with the modem work normally. Though I get a dialtone AND a pickup, the other party can't hear me and I can't hear them. However, we can talk normally if the 3r ...

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Greg0551
Greg0551
Level 2: Rookie
a week ago

Gigaset E630 not working after change over to NBN

I moved to fixed wireless Thursday, and the Gigaset E630 phone worked when connected as shown in the router instructions, but yesterday it stopped working, and gives a message when dialling out "via Fixed line" but does not connect and when stopping ...

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LizS83
LizS83
Level 1: Cadet
Wednesday

How do I find the original phone number linked to my internet account?

Need to find the phone number

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E25
E25
Level 1: Cadet
Thursday

I want my caller ID setting turned on with my Private Home Phone Service

Hi,I have a home phone on NBNThe service is private as I don't want directories to publish or disclose my number if someone enquired for it.I want my caller ID turned on so people I am calling can see it is me.Yes I know you can enter 1832 over ride ...

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Wumer
Wumer
Level 1: Cadet
Thursday

Two different landline numbers in same account

Good Morning all,I hope someone answered my question i have a new bundle service in my house. I had old landline number which supposed to be cancelled but in my dashboard after getting new bundle with new landline number old number and new number bot ...

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ELIVORI
ELIVORI
Level 1: Cadet
2 weeks ago

Re home line

I am having trouble with the landline every time I am  Speaking to someone it cuts out and I am a seck woman and I cannot go without a phone it is urgent please try to fix it thank you please call us

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fpul
fpul
Level 5: Eagle Eye
May

faulty Phone line

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

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MichaelBlucher1
MichaelBlucher1
Level 2: Rookie
a month ago

No Dial Tone on Phone line

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

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mhillman
mhillman
Level 1: Cadet
a month ago

Where is the phone contact list in the Technicolor Modem?

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

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Tiffanys
Tiffanys
Level 2: Rookie
a month ago

Gift

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

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JenniM25
JenniM25
Level 1: Cadet
June

Call forwarding for landline account to avoid unwelcome calls

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

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KJG2
KJG2
Level 1: Cadet
June

Migrating Home Phone to Nursing Home

Is it possible to migrate my elderly mothers home phone number to her nursing home?

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Android88
Android88
Level 2: Rookie
June

Landline

How do I connect landline to Telstra Smart Modem.

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Reikioz
Reikioz
Level 1: Cadet
June

Porting VoIP number to new RSP

Hi,Currently with Telstra for both NBN and VoIP.  I am transferring both to a new RSP.  Telstra has told me that I cannot keep my VoIP number active with them after the transfer of NBN and so I may lose the number. What can I do to make sure I don't ...

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Apetinis
Apetinis
Level 1: Cadet
June

Extend ringer

Hi how can I extend the ringer for a vtech 15750 home phone. On the phone it self, it only allows for 6 rings before it goes to message bank. 

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peacefulnikki
peacefulnikki
Level 1: Cadet
Friday

want to change current home phone number

Hi there,I don't like my current home phone number, would like to change to a different one.what should I do, how can I choose the number I like?Cheers,  

  • 65 Views
  • 0 Replies
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Wumer
Wumer
Level 1: Cadet
Thursday

Two different landline numbers in same account

Good Morning all,I hope someone answered my question i have a new bundle service in my house. I had old landline number which supposed to be cancelled but in my dashboard after getting new bundle with new landline number old number and new number bot ...

  • 35 Views
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Ocker1950
Ocker1950
Level 2: Rookie
Tuesday

Messagebank notification tone will not turn off even though there is no message

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IPD
IPD
Level 1: Cadet
Monday

Call forwarding

HiI just want to set up my call forwarding from my land line to mobile number. I have tried this to set up through my account but it does not allow to save the update. how to set this up? Thank you

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Taurus05
Taurus05
Level 1: Cadet
Sunday

No Internet

I don't have land line or Internet how PATHIC is that heard its everywhere 

  • 75 Views
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Bjc35390
Bjc35390
Level 1: Cadet
a week ago

Enquire

Have a Elderly mother that has a home phone does she get Call for free while Covid is on

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helpisonitsway
helpisonitsway
Level 1: Cadet
2 weeks ago

Trying to get a landline connected with Telstra since April 2020. Charging me but no connection

I have spent about 4.5 hours on the phone, over 4 phone calls since April (now 23 July 2020) trying to get someone to get this phone connected. They seem to be confused with the NBN phone. I have ordered a separate landline. They have charged me for ...

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Mythica
Mythica
Level 1: Cadet
2 weeks ago

Easy control desktop handset

I need to do an audio call by landline on the 4th of Aug 2020 and wanted to buy and easy control handset but not sure the product would arrive in time. Is there a way to get a phone delivered to the Queanbeyan Riverside plaza store where I could pick ...

  • 86 Views
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Elwyn1
Elwyn1
Level 2: Rookie
3 weeks ago

Dooralong outage

 So on the outages site is a note that the whole of the suburbs Dooralong and Lemon Tree will be without phone and internet for 10 days, because Telstra didn't fix their own cable thats been laying on the ground at the Dooralong hall for well over 6 ...

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peteramos
peteramos
Level 1: Cadet
3 weeks ago

Call forwarding

I used My Account App to forward calls from my land line to my Mobil. Now can't switch it off. I was able to contact Telstra last Wednesday (after waiting 1 hour) and eventually was told that they would fix it in about 2 hours time. Still not done. W ...

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