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GrumpyJock
Level 2: Rookie

Problem with my NBN home phone, if a call comes in and I pick up and push the green button the call drops out and the screen shows the battery is now flat having been fully charged only seconds before. the call is recorded as a missed call. If I take ...

Cicadas
Level 1: Cadet

WRONG white CABLE and RED COLOR plug WAN, it was in the box, Did not get white cable and Grey both plug DSL cable from this box.UNIDEN old Model home Portable phone, GREEN LIGHT should be on (phone plug in Back Modem)USE DSL White Cable with grey col ...

notbot45
Level 1: Cadet

Just wondering where you go to report an asbestos pit so that Telstra can have it removed?

jaybee1001
Level 1: Cadet

two many spam calls, most days i turn home phone off.

chess21
Level 1: Cadet

Does the Priority Assist Phone have messagebank once connected to the NBN?  If so how do you do it?

Holygrail42
Level 2: Rookie

I have been trying to select call forwarding through the website and the app and the system is broken.On the app it just returns you back to the Home Screen and on the website, it errors out. 
is Telstra fixing this? 

fpul
Level 6: Bloodhound

For the last 2 weeks we  have been receiving calls to our home phone at 1100pm at night but thephone only  rings once .How can we report this ,could it be a Telstra routine gone wrong or is it nuisance calls.

DodgyDave
Level 2: Rookie

The problem is I can be on the phone having a conversation when the Telstra Smart Handset suddenly disconnects from the Telstra Smart Modem Gen 2. The only way to reconnect is to power cycle the modem. I am in the same room as the modem , so it is no ...

pauline210
Level 2: Rookie

I have just bought a new 'Telstra Smart Handset - Cordless.I am wondering about charging the batteries.Can you leave the battery charger on overnight to charge the batteries or do you have to turn off the charger when the batteries are fully charged? ...

BigCheese67
Level 2: Rookie

Hi, does anyone know if there are charges applied to this plan fo diverting landline calls to a mobile? thanks

dw538
Level 1: Cadet

My old landline is still recorded in the White Pages - see reference below. Can you please arrange for White Pages to delete it (they need your authorisation) because: 1. I haven't used it for 4+ years 2. It became defunct when I changed from Broadba ...

Trevagreene
Level 1: Cadet

HiCan someone advise if the Telstra Easy Control - Corded Desktop is NBN ready ? My elderly parents need a new home phone and have the FTTC modem from Telstra.  Just wondering if this phone is will work with the Telstra modem ?Thanks

LaserW
Level 1: Cadet

What does "service is unavailable" mean when you try to call a landline number?

kevinbird4
Level 1: Cadet

Hi Guys.I'd really appreciate some feedback regarding whose responsibility it is (and if there are any associated costs involved) in the trimming of tree branches that are applying pressure to my incoming Telstra cable at the street power pole.It is ...

Jivti
Level 1: Cadet

How do I get lift phone connected to nbn

lint2015
Level 2: Rookie

We've been having an issue with our landline, for some reason it's decided to only ring for five seconds before sending the call to MessageBank, leaving no time to answer any calls. The equipment we have are:Router - Telstra Smart Modem Gen 2DECT Pho ...

Cass6
Level 1: Cadet

Around 10 months ago, after being put on NBN I noticed our home phone was listed as private and had a private setting, which I was unable to alter through My Telstra.  Silly me, I thought it would have been fixed by now but it is still listed as priv ...

nana12
Level 1: Cadet

My 86 year old mother in law does not want message bank on her land line via the NBN. she doesn't want to talk to any one as she says they are hard to understand

Colin42
Level 1: Cadet

We have NBN with Telstra 
We were contacted some weeks back by Telstra offering us a 5G modem on a 30 day trial. We accepted this
The modem arrived 10 days ago and worked for 6 hours then failed
I have been talking to technical in India for 9 days and t ...

pages3
Level 1: Cadet

I want to remove my home address from the white pages directory, how can this be done

princess1975
Level 1: Cadet

being trying to call both numbers for help to fix my issue with my landlinefor about 3 hours now,im a priority asstance customer,my phone makes a cracking sound and its hard to hear the person on the other end off the phone.can anybody from telstra h ...

incey
Level 1: Cadet

My mum recently moved from QLD to VIC. She wants to set up a Telstra Home Phone Essentials plan (she's 84). Because of her age, she stopped driving and her driver's licence is now expired.Can she set up a Telstra account if her licence is expired and ...

hkr41
Level 1: Cadet

I received the Telstra Smart Modem Gen 2 with Voice Backup over a month ago now and they said to just plug your phone in and it would work. I have the vetch 17250 phone and unfortunately it doesn't even have a dial tone when I pick it up to ring out. ...

wombiewombat
Level 1: Cadet

When I try to make outgoing call I hear dial tone then nothing. When I try incoming the phone rings but you cannot hear anything also. I used my mobile to test incoming calls and usually my name will show but now screen is blank. Any help would be ap ...

Townsend
Level 1: Cadet

Good morning It appears that my 93 year old mother with dementia might be being scammed by old calling financial advisors. She has made an appointment with them to come to her house but did not take down my contact details. Is there anyway I can find ...

chess21
Level 1: Cadet

Does the Priority Assist Phone have messagebank once connected to the NBN?  If so how do you do it?

BigCheese67
Level 2: Rookie

Hi, does anyone know if there are charges applied to this plan fo diverting landline calls to a mobile? thanks

Trevagreene
Level 1: Cadet

HiCan someone advise if the Telstra Easy Control - Corded Desktop is NBN ready ? My elderly parents need a new home phone and have the FTTC modem from Telstra.  Just wondering if this phone is will work with the Telstra modem ?Thanks

lint2015
Level 2: Rookie

We've been having an issue with our landline, for some reason it's decided to only ring for five seconds before sending the call to MessageBank, leaving no time to answer any calls. The equipment we have are:Router - Telstra Smart Modem Gen 2DECT Pho ...

Colin42
Level 1: Cadet

We have NBN with Telstra 
We were contacted some weeks back by Telstra offering us a 5G modem on a 30 day trial. We accepted this
The modem arrived 10 days ago and worked for 6 hours then failed
I have been talking to technical in India for 9 days and t ...

pages3
Level 1: Cadet

I want to remove my home address from the white pages directory, how can this be done

princess1975
Level 1: Cadet

being trying to call both numbers for help to fix my issue with my landlinefor about 3 hours now,im a priority asstance customer,my phone makes a cracking sound and its hard to hear the person on the other end off the phone.can anybody from telstra h ...

hkr41
Level 1: Cadet

I received the Telstra Smart Modem Gen 2 with Voice Backup over a month ago now and they said to just plug your phone in and it would work. I have the vetch 17250 phone and unfortunately it doesn't even have a dial tone when I pick it up to ring out. ...

WFPL
Level 5: Eagle Eye

Hi, tried to make an international call last night for Mother's day and the phone rang once on the other end and then there was silence on the line. Doesn't appear to be anything wrong with the phone on the other end (sent messages overnight). I have ...

Corky39
Level 5: Eagle Eye

Messagebank must have been activated after recent transition to NBN.Now have a stuttered dial tone which I guess that there is a message waiting. As I have never used or wanted messagebank how is it turned off?Have tried #99# and announcement says th ...

BA314
Level 1: Cadet

Hello,I am building a new granny flat that has it's own street frontage and Council has allocated it a unique address, my question do I just provide a lead in cable to the street frontage as would be the case if it were a new houes?Thanks

philoforte
Level 2: Rookie

I switched off my home phone answering machine about 3 years ago. The default voice is female. However, when my sister tried to call when I was out, she heard a man's recorded voice claiming to be my answering machine and telling her to leave a messa ...

Barb211
Level 1: Cadet

For an unknown reason message bank has commenced on my home phone. How do I get rid of this. I have tried the following 125101 follow prompts and press 5*91 no number101 follow prompts Is there a new way to remove this. Thanks 

Fuschia
Level 1: Cadet

Hi everyone, I'm hoping that someone in the community can provide a clearer answer than I received over the phone from Telstra. This is a landline only household (UNIDEN XDECT 8155+2) which has no need of the internet.  We are on the 'connect to the ...

teddyboy2014
Level 6: Bloodhound

Hi, I purchased a new phone from Telstra on-line (Bonus points) because of large numbers, I am 72 years old.I am connected to the NBN but still have a landline.Phone worker great for two months then failed. After phoning Telstra, and resetting my Com ...

GavHill
Level 3: Gumshoe

Hi, I have been having issues with the landline through the telstra modem. The phone will work fine then drop out randomly. It may be during a call and sometimes not. a repower of the modem fixes the issue but it will just drop out again. the interne ...

John667
Level 2: Rookie

I recently purchased and set up a Telstra Guardian 301 phone, which includes an answering machine. Any messages left still continue to go to the old VoiceMail (101) set up. How do I switch this off so messages are left on the Answering Machine??

Molly_67
Level 1: Cadet

Hello, following my mum’s passing we are selling our (her) family home for over 50 years. We’ve had the same number for that time (before there was even the 9 in front of it. We’re devestated to disconnect the number and have been paying $60 per mont ...

Val1207
Level 5: Eagle Eye

When the rain started, our landline no longer worked.  All the lights on the Telstra Smart Modem are working fine.  We still have the internet/email.  But the telephone line has no dial tone and is completely silent.  Oddly enough, if people ring us, ...

Corky39
Level 5: Eagle Eye

Talking to an elderly casual acquaintance with a landline problem. Lives in an NBN ready area and has until January 2022 to connect FTTC.Has no Internet, only a landline currently on the old copper network.Landline went faulty, no in or out calls, li ...

MAG49
Level 1: Cadet
Celibate-Rifle
Level 1: Cadet

Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...

Mintiest
Level 2: Rookie

I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A.  Will they connect.  Thank you. 

brl121
Level 6: Bloodhound

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Dan76
Level 4: Private Eye

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

Cicadas
Level 1: Cadet

WRONG white CABLE and RED COLOR plug WAN, it was in the box, Did not get white cable and Grey both plug DSL cable from this box.UNIDEN old Model home Portable phone, GREEN LIGHT should be on (phone plug in Back Modem)USE DSL White Cable with grey col ...

oyulson
Level 1: Cadet

Hi guys Fit-out work for an office is scheduled to begin in the near future.
The question is that I need two phone numbers, one for calling and one for a fax. How should I prepare in regards to electrical fit-out work in order to access a normal phone ...

Des72
Level 1: Cadet

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

smartfox
Level 1: Cadet

My phone is an NBN phone using Fixed Wireless.  Recently the message bank was not activating when someone called our home phone.  The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps.  I ran ...

VicKing
Level 1: Cadet

Is there a way to have a recorded greeting but no message option?  

bonser
Level 1: Cadet
Bruce93
Level 1: Cadet

Wish to cancel the home phone as soon as possible.  Is being disconnected from the 12 th of February and do not want the nbn.

kk4
Level 1: Cadet

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Robthepan
Level 1: Cadet

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Gabba1st
Level 1: Cadet
three3
Level 1: Cadet

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

wishbg
Level 1: Cadet

The 101 service no longer offers the option to call back 

Disheartened202
Level 1: Cadet

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

JanW2
Level 1: Cadet

Got an NBN plan change from phone only to phone and data/internet.  Got modem connected but phone number is different even though we asked for existing number to be moved across.  Easiest way to rectify?  Been waiting on chat for over an hour and not ...

Macs101
Level 1: Cadet

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls  to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Dalty1
Level 1: Cadet

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

2741
Level 1: Cadet

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Celeriak
Level 1: Cadet

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

The_Kings
Level 1: Cadet

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