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manny1785
manny1785
Level 1: Cadet
44m ago

Porting request rejection

Hi, I have switched from Telstra to TPG end of June 2020 for my NBN/landlineThe port in request was made by TPG where Telstra released the number however disconnected it before it was ported out completely. Therefore a disconnected number cannot be t ...

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Gen90
Gen90
Level 1: Cadet
yesterday

Telstra Call Guardian 301

For the latest Telstra Call Guardian 301, what is the maximum number of characters you can use to enter a contact name to store in address book, as this will help me decide if I should buy?

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PetaJPeta
PetaJPeta
Level 1: Cadet
yesterday

Authority on my account

Hii Wondering why Telstra has sent me an email to confirm that I am the full authority on my Telstra account and that it needs to be changed annually. Haven't received this before and not sure why I have to confirm myself for my account. Is this weir ...

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hillhere
hillhere
Level 1: Cadet
Thursday

How do you contact Telstra about a problem?

How do you contact Telstra about a problem?Whenever I ring 132200 they don't like my answers and the computer hangs up on me.When I use the Trouble shoot routine on the computer its of no help because its not my phone that has the problem.  Its the m ...

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XX07
XX07
Level 1: Cadet
Friday

Late payment fee

I have received my latest bill and it has a late payment fee of $15.00. The reason my bill was paid 4 days late is because it is sent via email from Telstra and with the current email issues, I had not received the bill on time and therefore, could n ...

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JBY
JBY
Level 1: Cadet
yesterday

Home phone fault

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

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Landline_1a
Landline_1a
Level 3: Gumshoe
June

fix.telstra.com/fault tracker - how do you access this service

Hi, After reporting a problem to Telstra I received a text message saying I could track the progress of the problem via https://fix.telstra.com/faulttracker/INC00000000 where 00000000 is an 8-digit number ending in 8. I went to that website and it op ...

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Bad54
Bad54
Level 1: Cadet
Wednesday

Change Home Phone Privacy

I have been trying to change my privacy settings.  I went to my account/home number/manage/privacy settings as instructed and chose to change from Caller ID Off to Caller ID On. I keep getting this error message though: "Sorry, we couldn't complete y ...

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MumE
MumE
Level 1: Cadet
Wednesday

Landline phone

Hi. My mother's telsrtra supplied wall phone is not working. How do I get a new one for her. 

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znp
znp
Level 1: Cadet
Thursday

TELSTRA T-VOICE 503 DECT CORDLESS PHONE

HiWe have been having problems with this phone connecting to Telstra Smart Modem GEN 2 LH1000 - the problems are sporadic. The NBN supply is HFC type.Currently the phone just has a busy tone.I have rebooted, re-registered, unplugged, etc - all to no ...

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QUE5T10N
QUE5T10N
Level 2: Rookie
Tuesday

land line removal

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

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SuperTrooper
SuperTrooper
Level 1: Cadet
a week ago

Telstra Call Guardian 301 Problem

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

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Eller
Eller
Level 2: Rookie
a week ago

Call forwarding charges

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

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ronmat
ronmat
Level 2: Rookie
3 weeks ago

Do we get confirmation of a problem being fixed?

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

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utu
utu
Level 1: Cadet
a month ago

How do you cancel call forwarding on your home phone if all available options do not work

How do you cancel call forwarding on your home phone ifyou can't do #21# as phone/line faulty,the option to Manage via your account is not available under your account,there is no option to do this automatically via phone prompts,you can't get throug ...

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RussellAC
RussellAC
Level 3: Gumshoe
a month ago

Using Call Gaurdian 301 MKII

How do i make a space and use symbols when doing things like changing the Handset name.

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Sim1z
Sim1z
Level 1: Cadet
a month ago

Telstra Home message service - unable to clear New Voice Mail indicator

I have recently cleared my voice mail and erased the message, however my Panasonic KX-TG7892 Home telephone still displays a message "New Voice Mail Press VM" which I can not clear.

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ELIVORI
ELIVORI
Level 1: Cadet
July

Re home line

I am having trouble with the landline every time I am  Speaking to someone it cuts out and I am a seck woman and I cannot go without a phone it is urgent please try to fix it thank you please call us

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fpul
fpul
Level 5: Eagle Eye
May

faulty Phone line

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

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MichaelBlucher1
MichaelBlucher1
Level 2: Rookie
July

No Dial Tone on Phone line

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

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JBY
JBY
Level 1: Cadet
yesterday

Home phone fault

Getting a bad crackling on my home phone,have tried plugging in a spare phone i have and still there. So assume its in the line.Also since this developed my caller id just shows "incomplete data"when anyone callsHave tried to contact telstra but god ...

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Pete115
Pete115
Level 1: Cadet
Tuesday

is this fraud

I received an SMS from TelstraPlus telling me to join up so I dont miss out. It was addressed to ms using my first name and sent to my mobile number.  Problem is I don't have a telstra account at all. 

  • 45 Views
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Mangus1
Mangus1
Level 1: Cadet
a week ago

buzzing noise instead of dialtone on landline

Hi my landline is mon the non im with telstra the internet works and the phone rings but no dial tone just a buzzing noise i just paid my overdue account is this the reason. Thanks

  • 67 Views
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frustratedduck
frustratedduck
Level 1: Cadet
a week ago

DISCONNECT me - PLEASE!!!!!!!!

I have tried many many many times to get hold of Telstra to CANCEL my existing home phone line - but really dont appreciate my messages finally being answered at 1030pm.  Is there no way I can speak to a real human (actually I'd even settle for a dec ...

  • 56 Views
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BC74
BC74
Level 1: Cadet
2 weeks ago

DISCONNECT LAND LINE

If I disconnect my home phone will this disconnect foxtel as well

  • 54 Views
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Frustrated121
Frustrated121
Level 1: Cadet
2 weeks ago

Getting help

What is the best way of getting help from Telstra when the automated system pushes you around with no help at all even to the Telstra App which is so unhelpful when you are ringing from your landline.How can you speak to someone?

  • 63 Views
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W212
W212
Level 1: Cadet
2 weeks ago

Emergency Priority Assist customer needs to swap phone

Hello, I can't seem to find a way to email anyone so I hope you can help. My mother is an emergency priority assist customer with Telstra. Her phone line stopped working and you sent out a technician. Apparently the phone I only just bought Mum with ...

  • 57 Views
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nothappy35
nothappy35
Level 1: Cadet
2 weeks ago

Telstra sucks

Nothing"s simple. Nbn sucks. Call centre sucks. Telstra sucks. Telstra has no idea how to look after it's loyal customers. They blatantly lie to you and basically don't give a damn. Why can't you just ring them, tell them the issue with their service ...

  • 68 Views
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DoubleD2
DoubleD2
Level 1: Cadet
2 weeks ago

How do I cancel a technicians appointment.

Problem has resolved itself

  • 50 Views
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AX3
AX3
Level 2: Rookie
3 weeks ago

How to make a claim

How do I make a claim as my home phone line has been out of service for about two months now. I am not on NBN. Is there a number I can ring or a link (Please do not send the URL for Telstra home site) I can use ?  Thanks a lot  

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