Have a broken button on handpiece of phone can’t answer or ring out I’m priority assistance due to health probs,can anyone tell me what I shld do bn without fr over month
I had NBN installed needed a home phone too as mobile signal is dreadful. But when installed they changed my phone number, I have rung several times and been on live chat, hours wasted. but still they have not reinstated my old number which was guar ...
My home phone needs connecting since I had a back up battery installed by nbn. I have had two appointments cancelled by Telstra , I am sick of it as I can’t get internet either. Why is there no technicians? Nothing gets resolved.
My father who is 82 and lives on his own, has had his Telstra phone service disconnected because he missed the notice to sign over to the NBN. 82 years old, he does not understand how the NBN works and has not actioned the notices sent I am presuming ...
I am on Telstra NBN (HFC technology). When I call anybody from my landline, the receiver does not see my caller id but only sees a "Prviate number". No information has worked so far. Telstra call centre is also unreachable these days. Could somebody ...
We have recently switched over from a Telstra copper line land-line phone to a Telstra NBN Hybrid cable/WiFi system.. The phone line works if we are here to pick it up, but the answering machine does not work. Instead of 6 rings followed by the answe ...
My friend lives close to Newcastle in a small village, as the crow flies it would be 35 klms to Newcastle CBD. For a month now she has had no phone and no indication of when it will be rectified. Mobiles don't work at her house but they do up the r ...
I'm having trouble getting Caller ID to work on my phone. I called Telstra a year ago about this and they got it to work for a brief time. For the last 10 months it hasn't. It's doing my head in. please help
G;day,Why is it that when I go to Crowd Support and ask a question. I do not receive an answer. I receive this Pop-Up. I do not have a Mobile Phone.How am I able to receive an answer to my questions?
Are additional mailboxes linked to home phone account or to mobiles? We have had the same additional mailboxes for approx 20 years, I am assuming they were linked to our old dialup plan then broadband now NBN. They used to show on the bottom of our My ...
After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD
Is there an easy way to remove 101msgbank from a pstn copper landline now, without having to contact telstra. And before anyone comments yes I have tried #99# - that only works for NBN. The platform has recently changed as it is now a male voice inst ...
My home phone is connected via the NBN. When the NBN is active, I have no issues with the home phone. However, I have issues when the NBN service is down (which is frequent in my area). Whenever the NBN is down, any incoming calls get redirected to ...
My phone is an NBN phone using Fixed Wireless. Recently the message bank was not activating when someone called our home phone. The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps. I ran ...
Hi I received my Invoice No" 160 9990 911 which shows a late payment fee of $15.00.
I have been a long-standing customer of Telstra for many many years and have never been late.
The payment was due on 27th January 2021, which was the day after Austra ...
Online Telstra shop shows this as no need to plug in to power, just into the modem so I ordered it - then I read the pdf which contradicts the words near the picture and says it needs mains power point, . so right away I cancelled it on the CHAT ...
Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...
I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A. Will they connect. Thank you.
I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...
I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...
Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...
Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem. Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...
I have just connected a new Tec-c phone and handset 1 is working well. Handset 2 says unregistered. I have tried everything and used a number of different pin numbers but cannot get it to work. Any help would be appreciated. Thanks in advance
Hello. We never use our home phone yet we pay $99 a month for it. We are on the velocity network. Do we have to have a landline to get the broadband internet? Seems like a waste of money if we never use it. Thanks
I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...
Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...
Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write.
I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...
Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets? If I moved to another telco, will it still work?
Ariel Landline has been disconnected by a truck, NBN is connected via Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?
Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...
I need to find evidence that a call was made to a number from my home phone. My bills don't have any details of the outgoing calls from the phone. Is it possible to get this information? The call was made in 2016?
Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...
I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.
Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...
I cant receive or make calls , family complaining they cant contact me, NO Dial Tone on the Home Phone. I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone. I disconnected the Phone from the Modem and ...
as in title, my land line from the telstra smart modem technicolour DJA0232 router is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated. cycling the power had no effect t ...
After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD
My phone is an NBN phone using Fixed Wireless. Recently the message bank was not activating when someone called our home phone. The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps. I ran ...
Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?
I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.
My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.
About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...
Got an NBN plan change from phone only to phone and data/internet. Got modem connected but phone number is different even though we asked for existing number to be moved across. Easiest way to rectify? Been waiting on chat for over an hour and not ...
Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...
Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...
Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...
Have been having similar home phone issues after installation of NBN. Today unable to make phone calls. After dialing the phone number, after one or two rings the phone automatically cuts off. Unable to answer any incoming calls as the caller is u ...
Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...
I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?