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Level 1: Cadet

16 seconds ago

Level 1: Cadet

Tuesday

Level 1: Cadet

yesterday

Level 1: Cadet

yesterday

Have a broken button on handpiece of phone can’t answer or ring out I’m priority assistance due to health probs,can anyone tell me what I shld do bn without fr over month

Level 1: Cadet

Monday

I had NBN installed needed a home phone too as mobile signal is dreadful. But when installed they changed my phone number, I have rung several times and been on live chat, hours wasted. but still they have not reinstated my old number which was guar ...

Level 1: Cadet

a week ago

My home phone needs connecting since I had a back up battery installed by nbn. I have had two appointments cancelled by Telstra , I am sick of it as I can’t get internet either. Why is there no technicians? Nothing gets resolved.

Level 1: Cadet

Sunday

My father who is 82 and lives on his own, has had his Telstra phone service disconnected because he missed the notice to sign over to the NBN. 82 years old, he does not understand how the NBN works and has not actioned the notices sent I am presuming ...

Level 1: Cadet

Saturday

I am on the 90.00$/month plan unlimited Internet NBN ...What are the landline charges if I call Switzerland?thank you

Level 1: Cadet

a week ago

I am on Telstra NBN (HFC technology). When I call anybody from my landline, the receiver does not see my caller id but only sees a "Prviate number". No information has worked so far. Telstra call centre is also unreachable these days. Could somebody ...

Level 1: Cadet

2 weeks ago

We have recently switched over from a Telstra copper line land-line phone to a Telstra NBN Hybrid cable/WiFi system.. The phone line works if we are here to pick it up, but the answering machine does not work. Instead of 6 rings followed by the answe ...

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a week ago by Reggie4806

Level 1: Cadet

a week ago

how do i do that

Level 2: Rookie

a week ago

My friend lives close to Newcastle in a small village, as the crow flies it would be 35 klms to Newcastle CBD. For a month now she has had no phone and no indication of when it will be rectified. Mobiles don't work at her house but they do up the r ...

Level 1: Cadet

2 weeks ago

I'm having trouble getting Caller ID to work on my phone. I called Telstra a year ago about this and they got it to work for a brief time. For the last 10 months it hasn't. It's doing my head in. please help

Level 5: Eagle Eye

2 weeks ago

G;day,Why is it that when I go to Crowd Support and ask a question. I do not receive an answer. I receive this Pop-Up. I do not have a Mobile Phone.How am I able to receive an answer to my questions?

Level 1: Cadet

4 weeks ago

I want my caller I’d to appear when calling out.

Level 1: Cadet

2 weeks ago

Are additional mailboxes linked to home phone account or to mobiles?
We have had the same additional mailboxes for approx 20 years, I am assuming they were linked to our old dialup plan then broadband now NBN. They used to show on the bottom of our My ...

Level 1: Cadet

2 weeks ago

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

Level 4: Private Eye

2 weeks ago

Is there an easy way to remove 101msgbank from a pstn copper landline now, without having to contact telstra. And before anyone comments yes I have tried #99# - that only works for NBN. The platform has recently changed as it is now a male voice inst ...

Level 1: Cadet

2 weeks ago

Have no landline and cannot get a response from messaging or ringing telstra how do I fix it

Level 1: Cadet

2 weeks ago

My home phone is connected via the NBN. When the NBN is active, I have no issues with the home phone. However, I have issues when the NBN service is down (which is frequent in my area). Whenever the NBN is down, any incoming calls get redirected to ...

Level 1: Cadet

2 weeks ago

My phone is an NBN phone using Fixed Wireless. Recently the message bank was not activating when someone called our home phone. The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps. I ran ...

Level 1: Cadet

2 weeks ago

Is there a way to have a recorded greeting but no message option?

Level 1: Cadet

2 weeks ago

Hi I received my Invoice No" 160 9990 911 which shows a late payment fee of $15.00. I have been a long-standing customer of Telstra for many many years and have never been late. The payment was due on 27th January 2021, which was the day after Austra ...

Level 1: Cadet

2 weeks ago

Level 1: Cadet

3 weeks ago

Online Telstra shop shows this as no need to plug in to power, just into the modem so I ordered it - then I read the pdf which contradicts the words near the picture and says it needs mains power point, . so right away I cancelled it on the CHAT ...

Level 1: Cadet

a week ago

how do i do that

Level 1: Cadet

3 weeks ago

Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...

Level 2: Rookie

a month ago

I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A. Will they connect. Thank you.

Level 6: Bloodhound

December

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Level 4: Private Eye

January

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

Level 1: Cadet

January

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Level 1: Cadet

January

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem. Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

Level 1: Cadet

January

I need my home ph line fixed. I can't send an email so how do i get a message to telstra as no mobile coverage either?

Level 1: Cadet

December

I have just connected a new Tec-c phone and handset 1 is working well. Handset 2 says unregistered. I have tried everything and used a number of different pin numbers but cannot get it to work. Any help would be appreciated. Thanks in advance

Level 1: Cadet

December

Hello. We never use our home phone yet we pay $99 a month for it. We are on the velocity network. Do we have to have a landline to get the broadband internet? Seems like a waste of money if we never use it. Thanks

Level 1: Cadet

December

I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...

Level 1: Cadet

December

Hand set has got silence on it cant remove

Level 1: Cadet

September

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

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16 Replies
December by ProfessorPhone

Level 1: Cadet

December

Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write.

My mother has been gi ...

Level 3: Gumshoe

November

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

Level 1: Cadet

November

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets? If I moved to another telco, will it still work?

Level 1: Cadet

November

Ariel Landline has been disconnected by a truck, NBN is connected via Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 24: Supreme Being

November

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Level 1: Cadet

November

I need to find evidence that a call was made to a number from my home phone. My bills don't have any details of the outgoing calls from the phone. Is it possible to get this information? The call was made in 2016?

Level 2: Rookie

October

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

Level 1: Cadet

November

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Level 1: Cadet

October

I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.

Level 1: Cadet

October

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Level 2: Rookie

September

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

Level 2: Rookie

October

as in title, my land line from the telstra smart modem technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Level 1: Cadet

22 seconds ago

Level 1: Cadet

2 weeks ago

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

Level 1: Cadet

2 weeks ago

Level 1: Cadet

2 weeks ago

Is there a way to have a recorded greeting but no message option?

Level 1: Cadet

2 weeks ago

Level 1: Cadet

3 weeks ago

Wish to cancel the home phone as soon as possible. Is being disconnected from the 12 th of February and do not want the nbn.

Level 1: Cadet

4 weeks ago

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Level 1: Cadet

a month ago

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Level 1: Cadet

a month ago

Level 1: Cadet

a month ago

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

Level 1: Cadet

a month ago

The 101 service no longer offers the option to call back

Level 1: Cadet

a month ago

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

Level 1: Cadet

January

Got an NBN plan change from phone only to phone and data/internet. Got modem connected but phone number is different even though we asked for existing number to be moved across. Easiest way to rectify? Been waiting on chat for over an hour and not ...

Level 1: Cadet

January

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Level 1: Cadet

January

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

Level 1: Cadet

January

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Level 1: Cadet

January

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Level 1: Cadet

December

Have been having similar home phone issues after installation of NBN. Today unable to make phone calls. After dialing the phone number, after one or two rings the phone automatically cuts off. Unable to answer any incoming calls as the caller is u ...

Level 3: Gumshoe

November

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Level 1: Cadet

November

My father's landline is automatically diverting to voicemail. How do I stop this?

Level 1: Cadet

November

Level 1: Cadet

November

I would like to connect home phone line.I want to keep number.

Level 1: Cadet

November

I have just connected the NBN. I no longer have caller ID to see who is calling me. Can I set it back up again and if so does it incur a cost thanks

Level 1: Cadet

November

Level 1: Cadet

October

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

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Level 1: Cadet

January

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a month ago

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