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Cobbs1
Level 1: Cadet

Paid my late fee 12 hours ago and still not connected. without doubt the worst service on earth. 

would drop Telstra tomorrow when another provider is available. 

no one to speak to and texting is a joke. 

Stafturbo
Level 1: Cadet

Told 6 minute wait, still on hold 2 hours 40 mins later

Casey1981
Level 1: Cadet

Hi we have moved into a new property and are wanting to get the nbn connected. We have now found the phone line has a fault somewhere between the house and the pit. We have received mixed messages on who is responsible to fix this and how we should a ...

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

Jules318
Level 1: Cadet

I want to disconnect my home phone line since moving to NBN, but I cannot get through to anyone to get this done.  I've called, but I'm disconnected when I choose the option for disconnection. Messaging isn't available, and there's no address on the ...

LadyP
Level 2: Rookie

I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unkno ...

GONE1
Level 1: Cadet

How to disconnect my home phone?I've already tried the Telstra App, 132200 and my Telstra account.Looks like they make it really hard to cancel the service.

cazan
Level 2: Rookie

Since switching to NBN I no longer have cnd on my landline. How do I get this activated again?

Adambasil75
Level 1: Cadet

Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write. 

My mother has been gi ...

manu991
Level 1: Cadet

My father has a Testra home phone he very rarely uses.He has been informed that the NBN is here and his phone will be turned off on January 15 2021.He does not want the NBN and  is far too old to handle the tech anyway, he is 95.Does he need to cance ...

leigh26
Level 1: Cadet

Customer number

neil64
Level 1: Cadet

I want to disconnect a service to <edited for privacy>  

feemacbee
Level 1: Cadet

Since the switch of my parents' phone service to NBN, their phone connection has been very flaky, it has become common for calls to suddenly end, and call quality to be poor. On the morning of Friday 27 November 2020 while my father doing the gardeni ...

Pfjmall1941
Level 1: Cadet

Fault on line .......buzzing noise ......help please. Can I find a person ? probably not......

Rick123456
Level 1: Cadet

I finally managed to cancel my internet but am now being charged for my home phone. I'm stuck on their app in an endless loop and cannot find how to cancel it. They offer zero assistance to their customers (which is why I'm cancelling all my services ...

Greg007
Level 1: Cadet

Home phone appears to be diverted to mobile, how do you stop it

Podge1
Level 1: Cadet

I just bought an investment property with two houses on the same block. How do I check if there are different lines to each house? In the main house there are also ports labelled "phone" and "modem", so it's possible there are 3 lines to the house. H ...

Pedro141
Level 3: Gumshoe

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

wrplum
Level 1: Cadet

Why is it that I cannot call premium numbers from my Telstra landline?

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

MusicJazz
Level 1: Cadet

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets?  If I moved to another telco, will it still work?

Cindy15
Level 2: Rookie
c53
Level 1: Cadet

My husband and I are on the age pension.  Does Telstra give a rebate on our phone bills.  If yes how do we apply.

Onkel_Wichser
Level 1: Cadet

there is a loud humming noise on my mum's landline.

Pedro141
Level 3: Gumshoe

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

MusicJazz
Level 1: Cadet

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets?  If I moved to another telco, will it still work?

Cindy15
Level 2: Rookie
jojo3913
Level 1: Cadet

Ariel Landline has been disconnected by a truck,  NBN is connected via  Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 24: Supreme Being cf4
Level 24: Supreme Being

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Gilijustin
Level 1: Cadet

I need to find evidence that a call was made to a number from my home phone.  My bills don't have any details of the outgoing calls from the phone.  Is it possible to get this information?  The call was made in 2016?

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

hvteng
Level 1: Cadet

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Westy27
Level 1: Cadet

I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Gen90
Level 2: Rookie

What was the difference between original Call Guardian 301 and the current MkII update?

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

ronmat
Level 2: Rookie

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

utu
Level 1: Cadet

How do you cancel call forwarding on your home phone ifyou can't do #21# as phone/line faulty,the option to Manage via your account is not available under your account,there is no option to do this automatically via phone prompts,you can't get throug ...

RussellAC
Level 3: Gumshoe

How do i make a space and use symbols when doing things like changing the Handset name.

Sim1z
Level 1: Cadet

I have recently cleared my voice mail and erased the message, however my Panasonic KX-TG7892 Home telephone still displays a message "New Voice Mail Press VM" which I can not clear.

ELIVORI
Level 1: Cadet

I am having trouble with the landline every time I am  Speaking to someone it cuts out and I am a seck woman and I cannot go without a phone it is urgent please try to fix it thank you please call us

fpul
Level 6: Bloodhound

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

Cobbs1
Level 1: Cadet

Paid my late fee 12 hours ago and still not connected. without doubt the worst service on earth. 

would drop Telstra tomorrow when another provider is available. 

no one to speak to and texting is a joke. 

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

Jules318
Level 1: Cadet

I want to disconnect my home phone line since moving to NBN, but I cannot get through to anyone to get this done.  I've called, but I'm disconnected when I choose the option for disconnection. Messaging isn't available, and there's no address on the ...

GONE1
Level 1: Cadet

How to disconnect my home phone?I've already tried the Telstra App, 132200 and my Telstra account.Looks like they make it really hard to cancel the service.

Rick123456
Level 1: Cadet

I finally managed to cancel my internet but am now being charged for my home phone. I'm stuck on their app in an endless loop and cannot find how to cancel it. They offer zero assistance to their customers (which is why I'm cancelling all my services ...

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

icream
Level 1: Cadet

I have asked Telstra to change my landline from complex to simplex services for a month but no one helping. 

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

GrannyChris74
Level 1: Cadet

I can download the bill just cant get details of any numbers that have been called

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

Maggie2110
Level 1: Cadet

How to enable caller ID on home phone

The_Kings
Level 1: Cadet
PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

coco-loco
Level 1: Cadet

Sometime you have to wonder where all those radio waves go, and sometimes you have to wonder what is on the end of you digital subscriber line.  Say hello to dial-up! The place where it does not matter who is tapping you, you can still choose where t ...

andy19363
Level 1: Cadet

Is it actually possible to cancel your home phone without downloading an app or having to use a terrible texting system. I tried for half an hour yesterday, but eventually gave up after the person on the other end disappeared.......... surely it can' ...

Sassy60
Level 1: Cadet

Phascolarctos
Level 1: Cadet

Not a current Telstra customer (starting to see why....). Moving to a rural property with a Telstra landline and need to get it connected. Can't be too difficult but can't seem to do anything without being a Telstra customer. How do I set this up???  ...

DarnHard
Level 2: Rookie

ffs

i have been texting telstra for over 4 hours now and not one of the people I have spoken to has any idea what I am talking about , where the fk are the australian employees   

sperm61
Level 1: Cadet

I'm authority on my Mum's home line account & I have been unable to contact Testra in anyway, shape or form to report the issue - I don't live with Mum 

DebS31
Level 1: Cadet

I placed an order to move my home phone line to NBN on 12 May 2020 via the internet portal. No action happened. Then Telstra called me about moving my service to NBN on 27 July 2020. The agent did his best to prioritise my order.  Still no action has ...

Ding3
Level 1: Cadet

Communication is Telstra's business and yet trying to contact them is hopeless.  Their online chat window pops up temptingly but doesn't appear to be working.  I found a number I can call from NZ but they want to send me an sms message to my cell pho ...

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