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Pete106
Level 1: Cadet

Would much prefer to switch over to using a dedicated VOIP handset to allow me to retire the "smart" modem and hopefully get a more reliable phone service.   The current DECT into the Telstra modem disconnects all the time. Can find any settings thou ...

Jason142
Level 1: Cadet

Julrulz3
Level 1: Cadet

Have a broken button on handpiece of phone can’t answer or ring out I’m priority assistance due to health probs,can anyone tell me what I shld do bn without fr over month

Shellby2
Level 1: Cadet

I had NBN installed needed a home phone too as mobile signal is dreadful.  But when installed they changed my phone number, I have rung several times and been on live chat, hours wasted. but still they have not reinstated my old number which was guar ...

Gran7
Level 1: Cadet

My home phone needs connecting since I had a back up battery installed by nbn. I have had two appointments cancelled by Telstra , I am sick of it as I can’t get internet either. Why is there no technicians? Nothing gets resolved.

Carolb74
Level 1: Cadet

My father who is 82 and lives on his own, has had his Telstra phone service disconnected because he missed the notice to sign over to the NBN. 82 years old, he does not understand how the NBN works and has not actioned the notices sent I am presuming ...

ottomaria
Level 1: Cadet

I am on the 90.00$/month  plan unlimited Internet NBN ...What are the landline charges if I call Switzerland?thank you

Ajaay
Level 1: Cadet

I am on Telstra NBN (HFC technology). When I call anybody from my landline, the receiver does not see my caller id but only sees a "Prviate number". No information has worked so far. Telstra call centre is also unreachable these days. Could somebody ...

phone_novice
Level 1: Cadet

We have recently switched over from a Telstra copper line land-line phone to a Telstra NBN Hybrid cable/WiFi system.. The phone line works if we are here to pick it up, but the answering machine does not work. Instead of 6 rings followed by the answe ...

MAG49
Level 1: Cadet
Kyooma1
Level 2: Rookie

My friend lives close to Newcastle in a small village, as the crow flies it would be 35 klms to Newcastle CBD.  For a month now she has had no phone and no indication of when it will be rectified.  Mobiles don't work at her house but they do up the r ...

Applez1
Level 1: Cadet

I'm having trouble getting Caller ID to work on my phone. I called Telstra a year ago about this and they got it to work for a brief time. For the last 10 months it hasn't. It's doing my head in. please help

Perrychef
Level 5: Eagle Eye

G;day,Why is it that when I go to Crowd Support and ask a question.  I do not receive an answer.  I receive this Pop-Up.  I do not have a Mobile Phone.How am I able to receive an answer to my questions?

Milosmum
Level 1: Cadet

I want my caller I’d to appear when calling out. 

fazd
Level 1: Cadet

Are additional mailboxes linked to home phone account or to mobiles?
We have had the same additional mailboxes for approx 20 years, I am assuming they were linked to our old dialup plan then broadband now NBN. They used to show on the bottom of our My ...

Des72
Level 1: Cadet

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

kevbod
Level 4: Private Eye

Is there an easy way to remove 101msgbank from a pstn copper landline now, without having to contact telstra. And before anyone comments yes I have tried #99# - that only works for NBN. The platform has recently changed as it is now a male voice inst ...

Kerry1636
Level 1: Cadet

Have no landline and cannot get a response from messaging or ringing telstra how do I fix it

specializedtom
Level 1: Cadet

My home phone is connected via the NBN. When the NBN is active, I have no issues with the home phone. However, I have issues when the NBN service is down (which is frequent in my area).  Whenever the NBN is down, any incoming calls get redirected to ...

smartfox
Level 1: Cadet

My phone is an NBN phone using Fixed Wireless.  Recently the message bank was not activating when someone called our home phone.  The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps.  I ran ...

VicKing
Level 1: Cadet

Is there a way to have a recorded greeting but no message option?  

KingT
Level 1: Cadet

Hi I received my Invoice No" 160 9990 911 which shows a late payment fee of $15.00. I have been a long-standing customer of Telstra for many many years and have never been late. The payment was due on 27th January 2021, which was the day after Austra ...

bonser
Level 1: Cadet
MAG49
Level 1: Cadet
Celibate-Rifle
Level 1: Cadet

Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...

Mintiest
Level 2: Rookie

I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A.  Will they connect.  Thank you. 

brl121
Level 6: Bloodhound

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Dan76
Level 4: Private Eye

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

dayhawk
Level 1: Cadet

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Syphur_666
Level 1: Cadet

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem.  Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

firefly1921
Level 1: Cadet

I need my home ph line fixed. I can't send an email so how do i get a message to telstra as no mobile coverage either?

MinniesMom
Level 1: Cadet

I have just connected a new Tec-c phone and handset 1 is working well.  Handset 2 says unregistered.  I have tried everything and used a number of different pin numbers but cannot get it to work.  Any help would be appreciated.  Thanks in advance  

Tawkins
Level 1: Cadet

Hello.  We never use our home phone yet we pay $99 a month for it.  We are on the velocity network.  Do we have to have a landline to get the broadband internet?  Seems like a waste of money if we never use it.  Thanks

END24
Level 1: Cadet

I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...

Blueshark1
Level 1: Cadet

Hand set has got silence on it cant remove

Peter8811
Level 1: Cadet

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

Adambasil75
Level 1: Cadet

Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write. 

My mother has been gi ...

Pedro141
Level 3: Gumshoe

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

MusicJazz
Level 1: Cadet

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets?  If I moved to another telco, will it still work?

jojo3913
Level 1: Cadet

Ariel Landline has been disconnected by a truck,  NBN is connected via  Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 24: Supreme Being cf4
Level 24: Supreme Being

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Gilijustin
Level 1: Cadet

I need to find evidence that a call was made to a number from my home phone.  My bills don't have any details of the outgoing calls from the phone.  Is it possible to get this information?  The call was made in 2016?

peteali
Level 2: Rookie

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

hvteng
Level 1: Cadet

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Westy27
Level 1: Cadet

I am a Senior Health card holder. Am I able to get the Home phone Essential ($25) plan? I am finding I cannot justify the cost of the Home Phone Ultimate plan.

Kez33
Level 1: Cadet

Hi all, I have a Telstra 503 wifi phone on unconditional call forwarding to my mobile number BUT I want to have my mobile number ring the home phone. Is this possible? I can only see the options to call forward unanswered/engaged/unconditional. Is th ...

Wanderer119
Level 2: Rookie

I cant receive or make calls , family complaining they cant contact me, NO Dial Tone  on the Home Phone.
I disconnected the Home phone from the power socket for about 1 min Nothing changed still No dial tone.
I disconnected the Phone from the Modem and ...

recharge70
Level 2: Rookie

as in title, my land line from the telstra smart modem  technicolour DJA0232 router
is emitting a loud harsh constant tone buzz, no dial tone and the activity LED does not change colour when handset is lifted/activated.
cycling the power had no effect
t ...

Des72
Level 1: Cadet

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

smartfox
Level 1: Cadet

My phone is an NBN phone using Fixed Wireless.  Recently the message bank was not activating when someone called our home phone.  The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps.  I ran ...

VicKing
Level 1: Cadet

Is there a way to have a recorded greeting but no message option?  

bonser
Level 1: Cadet
Bruce93
Level 1: Cadet

Wish to cancel the home phone as soon as possible.  Is being disconnected from the 12 th of February and do not want the nbn.

kk4
Level 1: Cadet

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Robthepan
Level 1: Cadet

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Gabba1st
Level 1: Cadet
three3
Level 1: Cadet

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

wishbg
Level 1: Cadet

The 101 service no longer offers the option to call back 

Disheartened202
Level 1: Cadet

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

JanW2
Level 1: Cadet

Got an NBN plan change from phone only to phone and data/internet.  Got modem connected but phone number is different even though we asked for existing number to be moved across.  Easiest way to rectify?  Been waiting on chat for over an hour and not ...

Macs101
Level 1: Cadet

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls  to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Dalty1
Level 1: Cadet

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

2741
Level 1: Cadet

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Celeriak
Level 1: Cadet

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

The_Kings
Level 1: Cadet
PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

riverviewreid
Level 1: Cadet

When I use my landline to ring UK mobiles I can hear their voice but they cannot hear my voice.When I use my landline to ring mobile phones in Malaysia there is no problem.When I use my landline to ring any overseas landline there is no problem.Why i ...

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