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Teresa23
Level 1: Cadet

I was switched from DODO to Telstra yesterday. Telstra gave me a notice that the connection will be taken place in 11th Aug. Since i am moving both my NBN internet and landline(VOIP) over to Telstra, there should be technician appointed to finish thi ...

BBB6
Level 1: Cadet
AlanMangroo
Level 1: Cadet

My mother in law has moved into a new house and signed up for Telstra internet and a phone line. The internet is working but the phone will only make outgoing call. When trying to call the phone does not ring. Her phone line is vital as she is a diab ...

margaretalberd
Level 2: Rookie

I am buying a new landline for hearing impairment I need to know if my priority line with Telstra will work if there is a power failure. Someone told me I need a special battery from Telstra. Is this so. Margaret

teddyboy2014
Level 5: Eagle Eye

HI, I requested my Telstra ID, and received TWO emails togeather giving me TWO different IDs. One is a Telstra ID the other a Bigpond one. I continue to email Telstra for explanation, but get no reply. Cant be that difficult for them surely?

teddyboy2014
Level 5: Eagle Eye

I receive an email bill each month, I want to change back to a paper bill providing it costs me nothing. Habe emailed billing countless times and get nothing changed or even a reply.

The-Tastiger
Level 4: Private Eye

I am really not sure what is going on here but it seems that selecting "1" does not allow me to answer the call, a couple of times I have had to quickly hangup the receiver and lift again after pressing "1" to accept the call but now even that doesn' ...

Yuya
Level 1: Cadet

The problem is that I can hear phone ring with incoming calls but when I pick up the call I cant hear the caller.  They can hear me.  I need the phone to keep in contact with my Clients.  Any help ASAP would be much appreciated.i Just bought A new ph ...

stagg91
Level 1: Cadet

Hi Gday team, Just a quick query - I've just set up my home phone with Telstra, and the line is working which is great, but I've got a few issues:1) The default called ID is turned off i.e. my phone shows on other peoples phones as a private number.2 ...

BeanCounter8
Level 1: Cadet

Incoming caller ID on the home landline has suddently stopped working and it has been working for many years. It just shows up as "Anonymous" for all incoming calls. My poor elderly mum is going crazy as she can't screen who is calling and keeps gett ...

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

mhillman
Level 1: Cadet

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

Tiffanys
Level 2: Rookie

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

JenniM25
Level 1: Cadet

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

KJG2
Level 1: Cadet

Is it possible to migrate my elderly mothers home phone number to her nursing home?

Android88
Level 2: Rookie

How do I connect landline to Telstra Smart Modem.

Reikioz
Level 1: Cadet

Hi,Currently with Telstra for both NBN and VoIP.  I am transferring both to a new RSP.  Telstra has told me that I cannot keep my VoIP number active with them after the transfer of NBN and so I may lose the number. What can I do to make sure I don't ...

Apetinis
Level 1: Cadet

Hi how can I extend the ringer for a vtech 15750 home phone. On the phone it self, it only allows for 6 rings before it goes to message bank. 

Rob151
Level 3: Gumshoe

The idiots working (in local exchange?) in our area have left a leg open and a permanenty open landline. So no telephone.We live in a mobile blackspot so Telstra have effectively cut off all our commuication other than internet.Its been four weeks. I ...

BBB6
Level 1: Cadet
AlanMangroo
Level 1: Cadet

My mother in law has moved into a new house and signed up for Telstra internet and a phone line. The internet is working but the phone will only make outgoing call. When trying to call the phone does not ring. Her phone line is vital as she is a diab ...

margaretalberd
Level 2: Rookie

I am buying a new landline for hearing impairment I need to know if my priority line with Telstra will work if there is a power failure. Someone told me I need a special battery from Telstra. Is this so. Margaret

stagg91
Level 1: Cadet

Hi Gday team, Just a quick query - I've just set up my home phone with Telstra, and the line is working which is great, but I've got a few issues:1) The default called ID is turned off i.e. my phone shows on other peoples phones as a private number.2 ...

lironl2
Level 4: Private Eye

I have set up two rules and now I can't edit the rules or remove them.If I try, e.g. to disable a rule or delete a rule, I get the following message: Your attempt to use this feature is unsuccessful due to session timeout.  Please refresh the scren.  ...

Astro2
Level 1: Cadet

Most of the time the phone works ok. When talking on the phone for over 5-10 minutes I get a loud static noise but does not always happen. It is so loud as it drowns out the conversation and I have to hang up. I have put on another different phone an ...

gotanoffer
Level 1: Cadet

1. Can you assist me with connecting two landline phone numbers ?
and then until I have secured the new trading premises have these two numbers listed on an “ exchange based diversion ”2. Secondly I have a active number that I would like to have porte ...

BigpondNSW
Level 1: Cadet

I have been trying to correct my mother's bill for more than 4 months, and can't get anywhere, I get disconnected when ringing and I get nowhere via chat.  I went into the local telstra shop with my mother to fix her account and surprise surprise eve ...

mimest
Level 1: Cadet

My landline will not receive calls. I have turned off call forwarding, but on Call Conductor it shows forward/divert as active. I have phoned the landline on my mobile and the message "conditional call forward active" displays and the voice message i ...

Nico002
Level 1: Cadet

So I have tried 4 time to call today (just wait then the line disconnects) tried the on-line to fix but you have tested the outage and told me to call - but you just hang up on me. We cant dial out and if anyone calls it goes straight to message bank ...

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